Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olga Grajales-Lisboa

PEMBROKE PINES,Florida

Summary

Insurance sales professional with comprehensive understanding of telesales landscape. Adept at engaging customers and addressing their insurance needs with precision. Known for fostering collaborative team environment, driving results, and adapting to dynamic market demands with excellent client interaction and negotiation skills.

Professional sales expert with comprehensive experience in telesales and insurance. Adept at building rapport with clients, driving revenue, and achieving sales targets. Strong focus on team collaboration and flexibility to adapt to changing needs. Skilled in communication, negotiation, and closing deals efficiently.

Experienced with telesales techniques, delivering persuasive communication to engage clients and present insurance options effectively. Utilizes problem-solving abilities to address customer inquiries and provide tailored solutions. Track record of consistently meeting sales targets through strategic relationship-building and in-depth knowledge of insurance products.

Offering strong commitment and natural aptitude for sales and customer interaction, eager to learn and grow in telesales insurance industry. Brings ability to quickly understand insurance products and regulations, paired with effective verbal communication and negotiation skills. Ready to use and develop these skills in [Desired Position] role.

Developed persuasive communication and sales skills in fast-paced telesales environment, consistently meeting customer needs and closing sales. Demonstrates talent for understanding complex insurance products and effectively conveying their benefits to diverse clientele. Looking to transition to new field and apply these skills to drive results and support organizational goals.

Personable and persuasive communicator with knack for building rapport and understanding customer needs. Possesses foundational understanding of insurance products and sales techniques, coupled with strong verbal communication and problem-solving skills. Capable of driving sales and fostering customer satisfaction through effective communication and product knowledge. Driven [Job Title] with [Number] years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Telesales Insurance Agent

Prime Medicare Solutions
05.2023 - Current
  • Educated prospective clients about various insurance options available based on their specific circumstances and risk profiles.
  • Maintained accurate records of customer contacts, transactions, and follow-up actions to ensure efficient account management.
  • Participated in ongoing training sessions to stay current on industry trends, product offerings, and regulatory changes.
  • Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
  • Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth.
  • Built strong client relationships through active listening and empathetic communication, fostering customer loyalty.
  • Collaborated with underwriting department to facilitate policy issuance process, expediting time from sale completion to policy activation.
  • Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
  • Streamlined administrative tasks by managing CRM system efficiently, enabling more focused time on sales activities.
  • Increased customer satisfaction by promptly addressing inquiries and concerns, resulting in improved retention rates.
  • Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
  • Handled high call volumes daily while maintaining a professional demeanor and positive attitude toward each client interaction.
  • Generated quotes and proposals for clients to match individual needs.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Health Insurance Specialist

Enhance Health
01.2022 - 01.2023
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Used Sunfire, Health Sherpa TLC dialer to process benefit transactions.

Education

Associate of Science - Business Administration And Management

Montclair State Udniversity
Upper Montclair
12-2028

General Studies

St Cecilia Highschool
06-1984

Skills

  • Goal oriented
  • Computer skills
  • Follow-up skills
  • Objection handling
  • Persuasive selling
  • CRM software
  • Customer service
  • Licensed insurance agent
  • Insurance sales
  • Customer retention
  • Product knowledge
  • Team training and development
  • Customer needs assessment
  • Rapport building
  • Lead prospecting
  • Sales quota achievement
  • Reliability
  • Team collaboration
  • Team leadership
  • Active listening

Certification

  • Agency Management, drake scholl of Bussiness - 1988-1991
  • Licensed health insurance - 2022-present
  • appointed with Aetna
  • Humana
  • United healthcare
  • Zing
  • Wellcare
  • Devoted

Languages

Portuguese
Professional Working
Spanish
Professional Working
English
Full Professional

Timeline

Telesales Insurance Agent

Prime Medicare Solutions
05.2023 - Current

Health Insurance Specialist

Enhance Health
01.2022 - 01.2023

Associate of Science - Business Administration And Management

Montclair State Udniversity

General Studies

St Cecilia Highschool