Jessenia McCoy
Humble,TX
Summary
Dynamic insurance agent with extensive experience in client retention and sales, skilled in elevating client satisfaction through exceptional communication and strategic networking. Proven leadership and problem-solving abilities foster long-term relationships while driving policy sales. Committed to leveraging time management and organizational expertise to deliver outstanding service and effectively expand the client base. Passionate about creating tailored insurance solutions that meet diverse client needs and enhance overall satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telesales Insurance Agent
Florida Blue - Blue Cross Blue Shield Of Florida
Katy, TX
08.2025 - Current
- Participated in ongoing training sessions to stay current on industry trends, product offerings, and regulatory changes.
- Increased customer satisfaction by promptly addressing inquiries and concerns, resulting in improved retention rates.
- Handled high call volumes daily while maintaining a professional demeanor and positive attitude toward each client interaction.
- Navigated through multiple systems simultaneously during calls, providing a seamless experience for clients and maintaining overall call efficiency.
Insurance Agent
Texas Power Insurance Agency
Katy, TX
04.2023 - 08.2025
- Guide clients to optimal insurance solutions, boosting sales and satisfaction significantly.
- Explain documents clearly, ensuring informed client choices and high service standards.
- Expand customer base via strategic networking, fostering long-term relationships.
- Communicate policy benefits effectively, increasing client retention and satisfaction.
- Developed tailored insurance plans to meet diverse client needs, enhancing satisfaction and loyalty.
- Conducted thorough risk assessments to identify client vulnerabilities and recommend appropriate coverage.
Team Member
AMC
Katy, TX
01.2020 - 10.2023
- Efficiently respond to calls, enhancing customer satisfaction.
- Engage customers to support sales and service needs.
- Welcome and assist customers, improving store experience.
- Streamline inquiry processes, boosting response times.
- Improve satisfaction ratings through effective support.
Team Leader
Papa Gyros
Katy, TX
03.2018 - 01.2020
- Led team to enhance customer satisfaction, boosting loyalty and retention.
- Improved team skills through training, increasing customer satisfaction scores.
- Analyzed feedback to identify service gaps, strengthening customer loyalty.
- Orchestrated daily team briefings to align goals, boosting morale and driving a unified approach to exceptional customer service.
Education
General Lines Agent License - TX Life, Accident, And Health
Kaplan University
Online04.2023
High School Diploma -
Katy High School
Katy, TX05.2019
Skills
- Insurance Sales
- Customer Service
- Sales Strategy
- Time Management
- Communication
- Problem Solving
- Leadership
- Critical Thinking
- Recordkeeping
- Networking
- Client Retention
- Objection handling
- Follow-up skills
- Computer skills
- Goal oriented
- Licensed insurance agent
Certification
- 2025 Medicare and Fraud, Waste, and Abuse Training
- 2025 FFM certificate
- 2025 AHIP
- 2023 General lines agent license- TX Life, Accident, and Health
Timeline
Telesales Insurance Agent
Florida Blue - Blue Cross Blue Shield Of Florida
08.2025 - Current
Insurance Agent
Texas Power Insurance Agency
04.2023 - 08.2025
Team Member
AMC
01.2020 - 10.2023
Team Leader
Papa Gyros
03.2018 - 01.2020
General Lines Agent License - TX Life, Accident, And Health
Kaplan University
High School Diploma -
Katy High School