Abigail Bender
Lansing,MI
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and service efficiency at MacRay Harbor. My adept multitasking and strong customer service skills, coupled with a reliable and responsible attitude, have consistently boosted business referrals and positive feedback. Demonstrated expertise in cash handling and team collaboration underscores my ability to deliver superior hospitality experiences. Motivated worker with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress
MacRay
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Fuel Dock Attendant
MacRay
07.2023 - 04.2024
- Monitored weather conditions closely to anticipate potential delays or rescheduling needs due to inclement weather events.
- Collaborated with marina staff to maintain a welcoming atmosphere for visitors, boosting overall satisfaction ratings.
- Enhanced customer satisfaction by providing efficient and friendly fueling services.
- Addressed customer inquiries professionally and promptly, contributing to positive guest experiences.
- Assisted boaters with docking, resulting in smooth and stress-free arrivals and departures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Banquet Server
MacRay
05.2021 - 08.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
Education
Associate of Arts - Marketing
Lansing Community College
Lansing, MI05.2025
High School Diploma -
L'anse Creuse High School
Macomb, MI06.2022
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Upselling
- Sales Techniques
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Problem-Solving
- Attention to Detail
- High Energy and Stamina
Timeline
Fuel Dock Attendant
MacRay
07.2023 - 04.2024
Waitress
MacRay
05.2023 - Current
Banquet Server
MacRay
05.2021 - 08.2023
Associate of Arts - Marketing
Lansing Community College
High School Diploma -
L'anse Creuse High School