Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Bennett

Houston,Texas

Summary

A confident and personable leader with 10 years of experience in customer service and hospitality. Possesses extensive customer service experience dealing with conflict resolution in fast paced environments, as well as maintaining composure while following policy and protocols. Looking forward to leveraging these skills to enhance future customer experiences.

Overview

10
10
years of professional experience

Work History

Licensed Esthetician

European Wax Center
08.2020 - Current
  • Cultivated an outstanding customer experience and grew a high volume clientele.
  • Handled busy schedules and stayed on top of key deadlines.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Assisted clients with special needs and accessibility requests.
  • Adhere to state board sanitation and safety regulations.
  • Enforced policies confidently and respectfully.

Sales Associate

Victoria's Secret
08.2019 - 08.2020
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Salon Manager, Receptionist

Salon Ten
01.2016 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.

Education

Business Marketing

Central Wyoming College
Riverton, WY

Skills

  • Adaptability and flexibility
  • Time management and punctuality
  • Calm under pressure
  • Team collaboration
  • Exceptional interpersonal skills
  • Integrity

Timeline

Licensed Esthetician

European Wax Center
08.2020 - Current

Sales Associate

Victoria's Secret
08.2019 - 08.2020

Salon Manager, Receptionist

Salon Ten
01.2016 - 08.2019

Business Marketing

Central Wyoming College
Abigail Bennett