Abigail Bergmann
Triangle,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CSR
Revelations Counseling And Consulting
01.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 50 veteran/ provider calls per day.
CSR Supervisor
Alorica
01.2022 - 01.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Supervised 90 agents.
Sales Representative
Modern Nature
04.2018 - 01.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Keene High School
Keene, NH06.2016
Skills
- Office Equipment Proficiency
- Quality Assurance Controls
- Medical Terminology Knowledge
- Microsoft PowerPoint
- Administrative and Office Support
- Clerical Support
- Team Development
- Call Center Operations
- Customer Relations
- Typing Proficiency
- Microsoft Word
- Technical Support
- Microsoft Excel
- CRM Software
Timeline
CSR
Revelations Counseling And Consulting
01.2023 - 05.2023
CSR Supervisor
Alorica
01.2022 - 01.2023
Sales Representative
Modern Nature
04.2018 - 01.2022
High School Diploma -
Keene High School
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