Abigail Betker
Las Vegas,NV
Summary
Dynamic and detail oriented professional with extensive experience at The Cosmopolitan Casino, excelling in room sanitation and high standards in all tasks. Proven the ability to enhance guest satisfaction through quality assurance and effective time management. Recognized for teamwork and maintaining professionalism in high pressure environments, driving operational efficiency and service excellence.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
The Cosmopolitan Casino
02.2019 - Current
- Ensured cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Managed inventory of cleaning supplies, maintaining adequate stock levels for operational efficiency.
- Conducted inspections of completed work to guarantee adherence to quality standards and regulations.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Developed consistent routines that enhanced workflow and reduced downtime during peak hours.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Housekeeping Status
The Cosmopolitan Casino
04.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Third Party Verifier TPV.com
08.2014 - 06.2018
- Developed training materials to support ongoing staff development and knowledge sharing initiatives.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and maintained detailed database to develop promotional sales.
- Managed high-volume call queues while maintaining service quality and customer satisfaction.
- Trained new team members on company policies, procedures, and customer service best practices.
- Documented customer interactions accurately in CRM system for future reference and analysis.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Room sanitation
- Inventory management
- Quality assurance
- Time management
- Customer service
- Equipment operation
Accomplishments
- Achieved all tasks by completing 13 credits with accuracy and efficiency for the day.
- Achieved task in a timely manner by completing projects with accuracy and efficiency.
- Achieved required tasks through effectively helping with cleaning room.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Status
The Cosmopolitan Casino
04.2022 - 07.2022
Housekeeping Room Attendant
The Cosmopolitan Casino
02.2019 - Current
Customer Service Representative
Third Party Verifier TPV.com
08.2014 - 06.2018
High School Diploma -
Valley High School