Abigail Bilinsky
Yorkville,OH
Summary
Dynamic Shift Manager with a proven track record at McDonald’s, excelling in employee training and customer service. Enhanced operational efficiency through process improvements, resulting in increased customer satisfaction. Skilled in cash handling and decision-making, I thrive in motivating teams to achieve excellence and upholding quality standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald’s
03.2020 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that streamlined service delivery and enhanced customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
Delivery Driver
Amazon
12.2023 - 05.2024
- Delivered packages efficiently, adhering to scheduled routes and timelines.
- Navigated using GPS systems to optimize delivery paths and reduce transit times.
- Ensured package handling followed safety protocols to maintain quality standards.
- Communicated effectively with customers to resolve issues and enhance satisfaction.
- Monitored vehicle conditions, reporting maintenance needs promptly to ensure reliability.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cashier
Sunoco Gas Station
01.2019 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and electronic payments accurately, ensuring balanced registers.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Buckeye Local High School
Rayland, OHSkills
Cash handling
Decision-making
Customer service focus
Employee training
Energetic and enthusiastic
Timeline
Delivery Driver
Amazon
12.2023 - 05.2024
Shift Manager
McDonald’s
03.2020 - Current
Cashier
Sunoco Gas Station
01.2019 - 03.2021
High School Diploma -
Buckeye Local High School