Abigail Billingsley
Columbus,OH
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sleep Case Manager
Ohio Sleep Treatment
04.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Dental Assistant
Comfort Dental
05.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20-30 procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Assistant Manager
Nancy Scoops
02.2018 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Certificate - Dental Assisting
First Impressions
Lancaster, OH05.2020
High School Diploma -
Logan High School
Logan, OH05.2018
Skills
- Crisis Intervention
- Equipment and Store Cleaning
- Hospitality and Professionalism
- Guest Services
- Stock Replenishment
- Inventory Control
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Customer Experience Management
Certification
- First Aid/CPR Certified
- Certified Radiologist
- HIPAA Certified
Timeline
Sleep Case Manager
Ohio Sleep Treatment
04.2022 - Current
Dental Assistant
Comfort Dental
05.2020 - Current
Assistant Manager
Nancy Scoops
02.2018 - 09.2022
Certificate - Dental Assisting
First Impressions
High School Diploma -
Logan High School