Vonda Sillman
Grand Haven,MI
Summary
Passionate about empowering individuals to overcome systemic barriers, actively seeking a position to guide them towards resources that enhance their quality of life. Proven track record in fast-paced environments with strong client support and resource coordination skills. Problem-solving abilities and effective communication techniques consistently yield positive outcomes. Eager to transition into a new field to leverage and expand these skills for a meaningful impact through client-focused work. Professional with a strong background in case management, prepared to make a significant impact. Proven ability to collaborate with teams and adapt to changing needs, along with skills in client assessment, resource coordination, and crisis intervention, making reliable and results-focused. Fully committed to achieving positive outcomes for the clients served.
Overview
25
25
years of professional experience
Work History
Case Manager II
HealthWest
06.2023 - 12.2023
- Mental health assessments
- Creation of person-centered treatment plans
- Advocacy for consumers to achieve their treatment plan goals
- Connections to SUD services and support during recovery
- Documentation of all client contact, service implementation and outcomes
Student Services Coordinator
Ross Education, LLC
01.2023 - 06.2023
- Responsible for retention and student success in completing their chosen program
- Daily reporting, collecting and reconciling tuition payments, student engagement and support
Volunteer Outreach Coordinator
Every Woman's Place
01.2022 - 12.2022
- I advanced from SA Advocate to Volunteer and Outreach Coordinator
- I took over this position from a part-time worker and made it a full-time position, where I currently average 50-55 hours a week
- Implementing all new hire training required for Michigan from the curriculum I submitted, approved by the state, entitled 'Advocacy as a Second Language.' This training was open to other agencies, and my training served as sufficient for state requirements
- Built an intern program to allow for a 20% grant match in future years
- Consistently provided a base of at least four interns each semester, requiring meetings with each college or university to ensure that we are offering a program that meets each student's individual needs
- Recruit and retain interns and volunteers through community events, web-based platforms, in-person recruitment, etc
- Be the public presence for Every Woman's Place at all public events, community resource partners, and health fairs, as well as speaking to foundations, organizations, and other community groups that wanted to know more about Domestic and Sexual Violence
- Be the liaison to all county police departments and the prosecutor's office
- Track all training hours for staff, volunteers, and interns
- Ensuring that all comply
- Track all volunteer and intern hours for grant matching
- Be well-versed in current statistics, grant requirements, and community issues
- Organize outreach events for the agency to build its reputation in the community
- Provide excellence in all public communications and public presentations
- Create social media and marketing content
- Work collaboratively with the Executive Director, Director of Development, and Board members
Licensing Worker and Home Developer
Holy Cross Services
08.2019 - 12.2021
- Responsible for relative assessments, orientation to prospective foster parents, develop and provide training material to foster parents, teach policy to prospective and current foster parents, develop and distribute quarterly newsletters, build relationships with clients through the licensing process, complete licensing process per DCW standards, develop and execute recruitment events, represent agency on multiple coalitions and in multiple arenas, develop and execute retention practices to decrease the loss of licensed homes
Child Welfare Specialist
Catholic Charities West Michigan
03.2017 - 08.2019
- Responsible for case management of children in the state child welfare system
- Including assessments, case service plans, family team meetings, supervision of parenting time, report writing and case presentation in the court system
Substitute Teacher
Professional Education Services Group
09.2010 - 03.2017
- Report to various buildings and classrooms in multiple school districts with little notice to replace absent teachers in grade K-12
- Work closely with several teachers in grade K-12 to cover planned absences as a Preferred Substitute to ensure no learning time was lost for students
- Communicate effectively and professionally with all administration staff in every building as well as parents of students in my care
Education
BACHELOR'S OF PSYCHOLOGY - COMMUNICATION
UNIVERSITY OF PHOENIX
Graduate School - Mental Health Counseling
Walden University
02.2025
Skills
- Recruiting
- Management
- Documentation
- Social Work
- Meeting Facilitation
- Crisis Intervention
- Microsoft Office
- Presentation Skills
- Research
- Event Planning
- Case Management
- Crisis Management
- Employee Orientation
- Behavioral Health
- Intake Experience
- Filing
- Community engagement
- Communication skills
- Project planning
- Organizational skills
- Computer skills
- Quality control
- Microsoft Outlook
- Intake
- Talent acquisition
- Marketing
- Events management
- Leadership
- Conflict management
- Training & development
- Microsoft Publisher
- Customer service
- Windows
- Adult education
- Documentation review
- Typing
- Restaurant experience
- Teaching
- Retail sales
- Interviewing
- Microsoft Word
- Microsoft Powerpoint
- Public relations
- Proofreading
- Social media management
- Writing skills
- Public speaking
- Computer literacy
- Cash handling
- Sales
- Employee evaluation
- Cash register
- Microsoft Excel
- Time management
- Office experience
- Data entry
- Staff training
- Child welfare
- Relationship management
- Supervising experience
- Adobe Creative Suite
- POS
- Basic math
- Restaurant management
- Store management
- Front desk
- Problem-solving
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Community resources
- Critical thinking
- Community outreach
- Data entry and analysis
- Crisis intervention
- MS office
- Home visits and inspections
- Needs assessment
- Intervention plans
- Staff education and training
- Progress evaluations
- Program development
- Family education
- Court mandated reporter
- Verbal and written communication
- Ethical judgment
- Vulnerable population awareness
- Team building
Certification
- Foster Home Certification and Special Evaluation Training, Present, Completed State of Michigan program for Foster Home Licensing and Special Evaluation completion.
- PSI certified, Present, Completed 9 week certification training for Foster Care Case Management.
- QMHP Certification, 09/01/23 to Present
- Driver's License
Awards
Approved as a New Service Provider Training facilitator in the state of Michigan for Domestic/Sexual violence shelters., 07/01/22, The curriculum I wrote was the second approved in the state. This afforded my agency to provide all their own trainings as well as offer the training to other agencies.
Assessments
- Supervisory skills: Motivating & assessing employees, 05/01/24, Proficient
- Administrative assistant/receptionist, 11/01/22, Proficient
- Teamwork: Interpersonal skills, 03/01/23, Proficient
- Work motivation, 11/01/22, Proficient
- Customer focus & orientation, 08/01/21, Proficient
- Marketing, 03/01/23, Proficient
- Social media, 03/01/23, Proficient
- Recruiting, 03/01/23, Proficient
- Work style: Reliability, 02/01/24, Proficient
- Project timeline management, 08/01/21, Proficient
- Scheduling, 12/01/22, Proficient
- Attention to detail, 11/01/22, Proficient
- Office manager, 01/01/23, Proficient
- Work style: Professionalism, 03/01/23, Proficient
- Childcare skills, 08/01/24, Proficient
- Case management & social work, 08/01/21, Proficient
- Basic computer skills, 03/01/23, Proficient
- Work style: Reliability, 12/01/21, Proficient
- Building relationships for childcare providers, 05/01/19, Proficient
- Data entry: Attention to detail, 12/01/21, Proficient
- Verbal communication, 03/01/24, Proficient
- Case management & social work, 06/01/24, Proficient
- Work style: Reliability, 11/01/22, Proficient
- Work style: Reliability, 05/01/24, Proficient
- Sales skills, 04/01/24, Proficient
- Inside sales, 04/01/24, Proficient
- Elementary school classroom management, 08/01/24, Proficient
- Management & leadership skills: Impact & influence, 11/01/22, Proficient
- Customer service, 03/01/23, Proficient
- Food service: Customer situations, 05/01/24, Proficient
Timeline
Case Manager II
HealthWest
06.2023 - 12.2023
Student Services Coordinator
Ross Education, LLC
01.2023 - 06.2023
Volunteer Outreach Coordinator
Every Woman's Place
01.2022 - 12.2022
Licensing Worker and Home Developer
Holy Cross Services
08.2019 - 12.2021
Child Welfare Specialist
Catholic Charities West Michigan
03.2017 - 08.2019
Substitute Teacher
Professional Education Services Group
09.2010 - 03.2017
Graduate School - Mental Health Counseling
Walden University
BACHELOR'S OF PSYCHOLOGY - COMMUNICATION
UNIVERSITY OF PHOENIX
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