Vonda Sillman
Grand Haven,MI
Summary
Dynamic Behavioral Health Advocate specializing in crisis intervention with a proven track record of enhancing volunteer engagement by 20% through the development of a state-approved training curriculum. Recognized for excellence in team leadership and client case management, adept at fostering community partnerships that drive successful outcomes. Expertise in program development, stakeholder engagement, and resource allocation underscores a compassionate approach to social service management. Demonstrated ability to establish trust with clients while managing high caseloads and implementing personalized care plans for optimal results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager II
HealthWest
Muskegon, MI
06.2023 - 12.2023
- Mental health assessments
- Creation of person-centered treatment plans
- Advocacy for consumers to achieve their treatment plan goals
- Connections to SUD services and support during recovery
- Documentation of all client contact, service implementation and outcomes
Student Services Coordinator
Ross Education, LLC
Muskegon, MI
01.2023 - 06.2023
- Responsible for retention and student success in completing their chosen program
- Daily reporting, collecting and reconciling tuition payments, student engagement and support
Volunteer Outreach Coordinator
Every Woman's Place
Muskegon, MI
01.2022 - 12.2022
- Implemented all new hire training required for Michigan from the curriculum I submitted, approved by the state, entitled 'Advocacy as a Second Language.'
- Built an intern program to allow for a 20% grant match in future years
- Recruit and retain interns and volunteers through community events, web-based platforms, in-person recruitment, etc
- Be the public presence for Every Woman's Place at all public events, community resource partners, and health fairs
- Be the liaison to all county police departments and the prosecutor's office
- Track all training hours for staff, volunteers, and interns
- Organize outreach events for the agency to build its reputation in the community
- Provide excellence in all public communications and public presentations
- Create social media and marketing content
Licensing Worker and Home Developer
Holy Cross Services
Muskegon, MI
08.2019 - 12.2021
- Responsible for relative assessments, orientation to prospective foster parents, develop and provide training material to foster parents
- Teach policy to prospective and current foster parents, develop and distribute quarterly newsletters
- Build relationships with clients through the licensing process
Child Welfare Specialist
Catholic Charities West Michigan
Muskegon, MI
03.2017 - 08.2019
- Responsible for case management of children in the state child welfare system
- Including assessments, case service plans, family team meetings, supervision of parenting time, report writing and case presentation in the court system
Substitute Teacher
Professional Education Services Group
09.2010 - 03.2017
- Report to various buildings and classrooms in multiple school districts with little notice to replace absent teachers in grade K-12
- Communicate effectively and professionally with all administration staff in every building as well as parents of students in my care
Education
Graduate School - Mental Health Counseling
Walden University
Remote02.2025
BACHELOR'S OF PSYCHOLOGY - COMMUNICATION
UNIVERSITY OF PHOENIX
Skills
- Candidate Sourcing
- Team Leadership
- Documentation
- Meeting Facilitation
- Crisis Intervention
- Microsoft Office
- Presentation Skills
- Efficient Client Case Handling
- Risk Mitigation Strategies
- Employee Orientation
- Comprehensive Intake Skills
- Filing
- Community Outreach
- Strong Verbal Skills
- Efficient Task Prioritization
- IT Competency
- Intake Process Management
- Talent Assessment Skills
- Event Planning Expertise
- Strategic Leadership
- Conflict management
- Employee Training
- Customer service
- Adult Learning Facilitation
- Quality Assurance in Documentation
- Classroom Facilitation
- Retail sales
- Interviewing
- Skilled in Microsoft Office Applications
- Public relations
- Public speaking
- Experienced in Software Navigation
- Cash handling
- Employee Evaluation
- Cash register
- Staff training
- Child Welfare Expertise
- Partnership Development
- Supervising experience
- Restaurant management
- Retail Store Management
Certification
- Foster Home Certification and Special Evaluation Training, Present, Completed State of Michigan program for Foster Home Licensing and Special Evaluation completion.
- PSI certified, Present, Completed 9 week certification training for Foster Care Case Management.
- QMHP Certification, 09/01/23
- Driver's License
Awards
Approved as a New Service Provider Training facilitator in the state of Michigan for Domestic/Sexual violence shelters., 07/01/22, The curriculum I wrote was the second approved in the state. This afforded my agency to provide all their own trainings as well as offer the training to other agencies.
Assessments
- Supervisory skills: Motivating & assessing employees, 05/01/24, Proficient
- Administrative assistant/receptionist, 11/01/22, Proficient
- Teamwork: Interpersonal skills, 03/01/23, Proficient
- Work motivation, 11/01/22, Proficient
- Customer focus & orientation, 08/01/21, Proficient
- Marketing, 03/01/23, Proficient
- Social media, 03/01/23, Proficient
- Recruiting, 03/01/23, Proficient
- Work style: Reliability, 02/01/24, Proficient
- Project timeline management, 08/01/21, Proficient
- Scheduling, 12/01/22, Proficient
- Attention to detail, 11/01/22, Proficient
- Office manager, 01/01/23, Proficient
- Work style: Professionalism, 03/01/23, Proficient
- Childcare skills, 08/01/24, Proficient
- Case management & social work, 08/01/21, Proficient
- Basic computer skills, 03/01/23, Proficient
- Work style: Reliability, 12/01/21, Proficient
- Building relationships for childcare providers, 05/01/19, Proficient
- Data entry: Attention to detail, 12/01/21, Proficient
- Verbal communication, 03/01/24, Proficient
- Case management & social work, 06/01/24, Proficient
- Work style: Reliability, 11/01/22, Proficient
- Work style: Reliability, 05/01/24, Proficient
- Sales skills, 04/01/24, Proficient
- Inside sales, 04/01/24, Proficient
- Elementary school classroom management, 08/01/24, Proficient
- Management & leadership skills: Impact & influence, 11/01/22, Proficient
- Customer service, 03/01/23, Proficient
- Food service: Customer situations, 05/01/24, Proficient
Affiliations
- Eagles Auxilliary
Accomplishments
- 2nd individual approved to provide replacement for mandatory training in advocacy for working with vulnerable populations in the state of Michigan
References
References available upon request.
Timeline
Case Manager II
HealthWest
06.2023 - 12.2023
Student Services Coordinator
Ross Education, LLC
01.2023 - 06.2023
Volunteer Outreach Coordinator
Every Woman's Place
01.2022 - 12.2022
Licensing Worker and Home Developer
Holy Cross Services
08.2019 - 12.2021
Child Welfare Specialist
Catholic Charities West Michigan
03.2017 - 08.2019
Substitute Teacher
Professional Education Services Group
09.2010 - 03.2017
Graduate School - Mental Health Counseling
Walden University
BACHELOR'S OF PSYCHOLOGY - COMMUNICATION
UNIVERSITY OF PHOENIX
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