ABIGAIL BLACKMORE
Incredible Pets
Viera,FL
1
Certification
6
years of professional experience
Enthusiastic and dependable individual seeking an opportunity to begin a career in veterinary medicine as a receptionist or trainee veterinary technician. Passionate about animal care and excited to gain hands-on experience while developing new skills. Brings a strong work ethic, a positive attitude, and a commitment to supporting both clients and veterinary staff.
Work History
Sales Associate
1 Year 3 Months- Processed sales transactions accurately using POS systems and handled returns with professionalism.
- Maintained organized, well-stocked sales floor by rotating merchandise and restocking pet products.
- Responded to customer questions about pet care, product features, and store policies.
- Built repeat business by recommending suitable products and promoting loyalty to store services.
- Trained new associates on customer service standards, merchandising routines, and register procedures.
Customer Service Representative
6 Months- Managed high-stress situations with professionalism, effectively resolving disputes to uphold customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed escalated calls from customers, ensuring their concerns were resolved promptly. efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer inquiries about products and services, providing accurate information to enhance customer experience.
Shift Manager
1 Year 6 Months- Trained staff on upselling techniques, contributing to achievement of revenue targets.
- Mediated staff conflicts, fostering a collaborative work environment.
- Coordinated team on effective operations and procedures, ensuring smooth daily operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
Assistant Cheerleading Coach
8 Months- Created choreography routines incorporating music selections from a variety of genres.
- Developed choreography routines integrating diverse music genres to enhance performance appeal.
- Collaborated on practice plans and drills to optimize training for cheerleading squad.
- Prepared team for participation in tournaments and special events by organizing practices and strategy sessions.
- Led exercise drills focused on improving flexibility, stamina, and strength of team members.
Education
- Animal Science
- GPA: 3.8 GPA
High School Diploma
- Graduated with honors
- GPA: 3.7 GPA
Skills
Sales Techniques
Sales Strategies
Customer service
Customer Engagement
Sales Reporting
Attention to Detail
Quality Assurance
Microsoft Excel
Microsoft Word proficiency
PowerPoint proficiency
Computer skills
Critical thinking
Team collaboration
Staff Development
Certification
- Food Safety Management
- Autodesk Revit
- Autodesk Inventor
Timeline
Sales Associate
Incredible Pets
08.2025 - CurrentRead More
Customer Service Representative
Circle K
06.2024 - 12.2024Read More
Shift Manager
The Soup Shop
06.2022 - 12.2023Read More
Assistant Cheerleading Coach
Satelite Seahawks
04.2021 - 12.2021Read More
Satellite Senior High School
High School Diploma
Read More
Eastern Florida State College
from Animal Science
Read More