Abigail Bradley
San Antonio Eye Center
Converse,TX
6
years of professional experience
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Work History
Patient Coordinator
4 Years 1 Month- Greet patients and check them in for appointments, verifying personal and insurance information.
- Verify insurance coverage and submit referrals and authorizations to primary care doctors as needed.
- Collect copays, deductibles, and out-of-pocket payments, providing patients with accurate information about their financial obligations.
- Answer phones, schedule appointments, and manage patient records using electronic medical record (EMR) systems.
- Communicate effectively with patients, medical staff, and insurance providers to resolve issues and ensure timely care.
Member Service Representative (MCNA)
6 Months- Inbound calls from members and providers wanting to make provider changes
- Send out new ID cards, eligibility verifications
- Assist with locating dental offices in their area.
Customer Service Representative (Pearson)
8 Months- Provide support to help teachers, principals, counselors and other educators in resolving their technology issues with the testing platform they use to run state testing by guiding them with trouble shooting steps to resolve issues.
Customer Service Representative (Pearson)
4 Months- Provide support to help teachers, principals, counselors and other educators in resolving their technology issues with the testing platform they use to run state testing by guiding them with trouble shooting steps to resolve issues.
Education
Diploma
Skills
Collaborative teamwork
Organizational skills
Insurance verification
Appointment scheduling
Patient confidentiality
Electronic records management
Prior authorization
Timeline
Patient Coordinator
San Antonio Eye Center
07.2022 - CurrentRead More
Member Service Representative (MCNA)
Hawkins Associates
09.2021 - 03.2022Read More
Customer Service Representative (Pearson)
Hawkins Associates
10.2020 - 06.2021Read More
Customer Service Representative (Pearson)
Hawkins Associates
02.2020 - 06.2020Read More
Karen Wagner High School
Diploma
Read More