Abigail Brokaw

Sub-role: Marketing Specialist for Customer Relations

- Answers high-volume of inbound e-mails to assist customers with warranty/recall-related questions

-Works with small team to assess and determine the nature of e-mails and customer contacts

-Liase with multiple marketing contacts to assist department with Marketing-specific questions

-Attentive to high volume of clients and patients via phone and walk-ins, fulfilling all demands in a sensitive and time efficient manner.

-Discussed payment options with client and all plans offered for credit cards.

-Worked with all departments and management team of hospital to ensure client/patient care quality is at its optimal level.

-Cash handling and register trained

-Prepared beverage and food orders in a fast-paced environment

-Worked with team members to complete tasks for the day

-Ensured superior customer experience by addressing customer concerns, demonstrating care and resolving problems on the spot