Abigail Brown
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at VFW Post 2246. Expert in liquor, beer, and wine, with an engaging personality that builds loyal clientele. Demonstrated leadership in managing teams and financials, achieving increased efficiency. Excels in customer service and clear communication, fostering positive environments and relationships. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
40
40
years of professional experience
Work History
Bartender
VFW Post 2246
315 N. Washington St. Rome NY
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Business Owner and Operator Of Rainy Day Spa
Self-employed
N. George St. Rome NY
04.1984 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Cosmetology Instructor
Madison Oneida B.O.C.E.S.
Verona, NY
04.2010 - 11.2015
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Planned both theory and practical lessons for [Number] students.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Spearheaded salon management training courses, equipping students with essential business skills for future success in the industry.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
Office Manger
NY State Jaycees
Canastota, NY
03.1996 - 02.1999
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Computer And Information Sciences
Rome B.O.C.E.S. Site
Rome, NY01.1987
High School Diploma -
Rome Free Academy
Rome, NY06.1982
Associate of Science - Cosmetology Education
Madison Oneida B.O.C.E.S.
Verona, NY06.1982
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
Timeline
Bartender
VFW Post 2246
08.2021 - Current
Cosmetology Instructor
Madison Oneida B.O.C.E.S.
04.2010 - 11.2015
Office Manger
NY State Jaycees
03.1996 - 02.1999
Business Owner and Operator Of Rainy Day Spa
Self-employed
04.1984 - 02.2024
Computer And Information Sciences
Rome B.O.C.E.S. Site
High School Diploma -
Rome Free Academy
Associate of Science - Cosmetology Education
Madison Oneida B.O.C.E.S.