ABIGAIL BRYAN
The Bronx,NY
Summary
Dedicated Certified Home Health Aide brings 7 years background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Customer service rep:
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Pharmacy
The Bronx, NY
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Dispatcher
GEICO
New York, NY
05.2023 - 10.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Home Health Aide
Care Pro Inc Of NY
Scarsdale Ny
09.2022 - 04.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Home Health Aide
Humana
Louisville, KY
12.2020 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Developed rapport to create safe and trusting environment for care.
- Provided transportation and appointments management.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Developed and implemented care plans for clients.
- Documented vital statistics and coordinated with health care providers.
Home Health Aide
Sterling Care
Manhattan, NY
02.2019 - 10.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service
Answernet
Willow Grove, PA
02.2017 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Processed, scheduled and executed customer orders for new and established customers.
Education
New Covenant Christian High School
Bronx New York 06.2017
High school diploma -
New Christian Covenant Academy
Bronx New York 06.2017
Skills
- Compassionate
- Cold Calling
- empathetic
- Home health
- Cases of lost or limited movement
- Personal Care Assistance
- First Aid and Safety
- Assisted Living
- Document Control
- Call Center Operations
- Technical Support
- Problem-Solving Ability
- Microsoft Excel
- Conflict Mediation
- Reading Comprehension
- Business Development Understanding
- Processing Orders
- Verifying Coverage
- Dispatching Workers
- Roadside Assistance
Certification
- CHHA - Certified Home Health Aide
- CPR/AED
- Adult, Child, Infant (BLS)
Timeline
Customer Service Representative
CVS Pharmacy
12.2023 - Current
Dispatcher
GEICO
05.2023 - 10.2023
Home Health Aide
Care Pro Inc Of NY
09.2022 - 04.2023
Home Health Aide
Humana
12.2020 - 08.2022
Home Health Aide
Sterling Care
02.2019 - 10.2020
Customer Service
Answernet
02.2017 - 01.2019
New Covenant Christian High School
High school diploma -
New Christian Covenant Academy