Abigail Byrns
Steger,IL
Summary
Proven team leader and adept multitasker, excelled at Pepinos Italian Restaurant by enhancing customer satisfaction and streamlining operations. Leveraging strong communication and problem-solving skills, significantly improved service efficiency and team readiness, earning commendations for exceptional customer service and staff training capabilities.
Overview
2
2
years of professional experience
Work History
Waitress
Pepinos Italian Restaurant
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, taking in-restaurant and phone orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Entrusted with training/managing new employees and handling tips/finances at the end of the shift.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Engineering
University of Michigan - Ann Arbor
Ann Arbor, MI05.2028
High School Diploma -
Marian Catholic High School
Chicago Heights, IL05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Handling Complaints
- Payment Processing
- Memory retention
- Complex Problem-Solving
- Sales Techniques
- Attention to Detail
- Staff Training
- Team Leadership
Timeline
Waitress
Pepinos Italian Restaurant
06.2022 - Current
No Degree - Engineering
University of Michigan - Ann Arbor
High School Diploma -
Marian Catholic High School
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