Abigail Camacho
Indian Trail,NC
Summary
Customer-focused professional with bilingual proficiency in Spanish and English, skilled in problem-solving and conflict resolution to drive customer satisfaction. Demonstrated success in managing high-volume customer interactions across various industries. Experienced in loan servicing and technical support, with a history of process improvement and building lasting client relationships. Seeking to contribute these strengths to a dynamic customer service team.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Credit Financial Group
Indian Trail, NC
07.2021 - 02.2025
- Managed daily customer interactions to ensure satisfaction across the loan lifecycle, handling inquiries for new, existing, and repossessed loans.
- Delivered multi-channel support (phone, email, chat) with professionalism and courtesy.
- Reduced overdue receivables through proactive follow-ups and negotiation strategies.
- Resolved account discrepancies, billing issues, and escalated disputes effectively.
- Coordinated with insurance carriers to verify policy accuracy.
Automotive Sales Consultant
Hendrick Toyota Concord
Concord, NC
10.2016 - 10.2020
- Built customer trust through active listening and tailored vehicle recommendations, leading to successful sales closures.
- Facilitated smooth transaction processes by negotiating pricing, trade-ins, and financing options.
- Increased customer database by 20% through proactive lead generation on social media.
- Provided exceptional post-sale support and follow-up communications.
- Maintained accurate customer records using Eleads CRM system.
Customer Service Lead
Best Paging & Cellular
Monroe, NC
07.2010 - 09.2016
- Oversaw 50+ daily customer service calls involving account inquiries, troubleshooting, and sales.
- Delivered technical support and device diagnostics, achieving over 90% resolution rate.
- Stayed current on product updates and service offerings to provide accurate information.
- Trained and mentored new employees, establishing best practices for service excellence.
- Documented sensitive customer data with accuracy and confidentiality.
Education
Pursued Coursework in Business Administration -
South University
Pittsburgh, PA01.2014
High School Diploma -
Porter Ridge High
Indian Trail, NC06-2010
Skills
- Bilingual: Fluent in Spanish & English
- Conflict Resolution & Customer Retention
- Computer proficient & Technical support
- Payment Processing & Loan Servicing
- Time Management & Task Prioritization
- Data Entry & Account Reconciliation
- Excellent interpersonal skills
- Team Leadership & Training
Community Service & Volunteer Work
- Monthly Park Cleanup: Removing trash and cigarette waste to keep parks clean.
- Annual Care Packages: Distributing 30–40 essential kits to the local homeless each year.
Timeline
Customer Service Representative
Credit Financial Group
07.2021 - 02.2025
Automotive Sales Consultant
Hendrick Toyota Concord
10.2016 - 10.2020
Customer Service Lead
Best Paging & Cellular
07.2010 - 09.2016
Pursued Coursework in Business Administration -
South University
High School Diploma -
Porter Ridge High
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