Abigail Canales
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Easter Seals Of Greater Houston
03.2021 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Identified service gaps and developed procedures to meet client needs
- Facilitated communication between clients and service departments regarding eligibility and next steps
- Designed and implemented a centralized record-keeping system, improving data accuracy and access.
- Created training documentation and led onboarding for new hires.
- Developed and delivered client-facing educational workshops.
Instructor II
City Of McAllen
12.2019 - 08.2020
- Cleared walkways and created appealing landscape by performing seasonal activities, including pulling weeds, planting native species and planning design through plants.
- Delegated daily tasks to landscapers and contracted workers to maintain efficiency and smooth groundwork.
- Spread awareness about loss of habitat, and importance of maintaining native species.
- Educated children and families on native birds and plants applying variety of instructional techniques, including arts and crafts.
File Clerk
Allstate Insurance
07.2017 - 12.2019
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
File Clerk
Velnet Trucking
02.2019 - 03.2019
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained strict data accuracy standards via multiple reviews of receipt files for presentation to Drivers.
- Maintained physical and computer-based filing systems through QuickBooks.
- Examined, categorized and sorted incoming documents.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX06.2023
High School Diploma - Health and Science
South Texas High School For Health Professions
Mercedes, Texas06.2019
Skills
- Financial Records
- File/records maintenance
- Case Management
- Data Entry
- Appointment scheduling
- QuickBooks
- Intake Experience
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Group and individual instruction
- Conflict mediation
- Crisis intervention
- Cross-cultural sensitivity
- Eligibility review
Timeline
Intake Specialist
Easter Seals Of Greater Houston
03.2021 - Current
Instructor II
City Of McAllen
12.2019 - 08.2020
File Clerk
Velnet Trucking
02.2019 - 03.2019
File Clerk
Allstate Insurance
07.2017 - 12.2019
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
High School Diploma - Health and Science
South Texas High School For Health Professions
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