Ronni Berg

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.

• Assisted clients with state disability and various other tasks.

• Worked to understand different insurance companies to understand clients financial responsibilities.

• Provided compassionate care during challenging situations, offering emotional support to patients and families during difficult situations.
• Navigated complex documentation requirements while maintaining strict confidentiality standards as mandated by state regulations and ethical guidelines.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Kept accurate and detailed records to track and document client progress.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
• Developed strong rapport with clients by effectively communicating complex program requirements and processes.
• Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
• Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
• Enhanced client trust and relations by consistently providing empathetic and respectful service during eligibility determination process.