Summary
Overview
Work History
Education
Skills
Certification
Leadership
Timeline
Generic

Abigail Canales

Lake Saint Louis,MO

Summary

Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Intake Specialist

Easter Seals Of Greater Houston
03.2021 - Current
  • Nurtured client relations virtually through the intake process on a case by case basis
  • Designed and launched a department wide standardized data system which improved accuracy and support
  • Liaison for clients and service departments to identify gaps, align support services, and streamline communication
  • Designed and delivered structured onboarding material for new hires, including hands-on and virtual components
  • Developed presentations and workshops to improve communication effectiveness of available services

Instructor II

City Of McAllen
12.2019 - 08.2020
  • Assisted in project management for guest experience, fauna selection and route planning
  • Developed educational materials and collaborated with city staff to implement outreach events
  • Designed and led community education programs focused on environmental conservation and native ecology
  • Developed and applied instructional strategies (visual, kinesthetic, and verbal) to engage children and families
  • Coordinated public-facing presentations and facilitated group activities with cross-generational audiences

File Clerk

Allstate Insurance
07.2017 - 12.2019
  • Tracked incoming and outgoing files and materials and maintained accurate records
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
  • Assisted with document scanning and imaging projects to support accurate file back-up
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency

File Clerk

Thank You Nurses Ltd
02.2017 - 03.2019
  • Restored old files and archived completed files for future reference including client documentation and receipts
  • Collaborated closely with team members to address any discrepancies or issues within the filing system
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines (HIPPA)

Education

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley
06.2023

Skills

  • Database Management (4/5)
  • Intake and Case Management (5/5)
  • Appointment scheduling (5/5)
  • QuickBooks (2/5)
  • Microsoft Office Suite (5/5)
  • Group and Individual instruction (3/5)
  • Conflict mediation (4/5)
  • Crisis intervention (4/5)
  • Cross-cultural sensitivity (4/5)
  • Eligibility review (4/5)
  • Training Development (3/5)

Certification

  • MTTPPC Suicide Prevention Training - Prevention Technology Transfer Center Network
  • Excel For Project Managers - Skill Path 2025

Leadership

Games Lead, 08/2020 to 05/2023  UTRGV Club eSports   

• Recruiting and managing 3 eSports Teams with scheduling and coordinating events including Practice Days, Community Events, Fundraising and Tournaments

• Lead and participated in UTRGV Ocelots and UTRGV Axolotls teams through 4 tournament wins in Tespa, UGC, NECC, and charity  tournaments 

• Maintain and submit accurate reports on Team Activities, Events, Tournament Games and rosters

Timeline

Intake Specialist

Easter Seals Of Greater Houston
03.2021 - Current

Instructor II

City Of McAllen
12.2019 - 08.2020

File Clerk

Allstate Insurance
07.2017 - 12.2019

File Clerk

Thank You Nurses Ltd
02.2017 - 03.2019

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley

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