Victoria Smith
Allen,TX
Summary
Experienced customer service professional with over 5 years in the field. Strong organizational skills and attention to detail. Solid understanding of general accounting and finance concepts. Seeking new opportunities in Dallas, Plano, Irving, McKinney, and Carrollton, TX.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
CareTrips
Richardson, TX
11.2024 - Current
- Handled incoming calls to address client inquiries and service initiation needs.
- Handled financial transactions with accuracy.
- Coordinated transportation for elderly to attend medical appointments.
- Constructed profiles and addressed issues.
Customer Delivery Specialist
CARVANA
Little Rock, AR
02.2024 - 09.2024
- Ensured timely delivery of purchased cars to customers.
- Transported vehicles sold to CARVANA.
- Conducted outbound calls to customers to review appointment details, address, and insurance.
- Executed procedures to authenticate identification.
- Entered and updated records in databases with accuracy.
Coordinator
GSC Ministries
Remote
06.2023 - 09.2023
- Facilitated enrollment process for various social services programs.
- Assisted lead coordinator in managing office tasks.
- Handled inquiries from callers seeking additional information about the church.
Coordinator
Caroffer
Addison, TX
01.2022 - 09.2022
- Facilitated document approval and coordinated pickup schedules.
- Managed title communications and allocated issue tickets
- Streamlined processes for document handling and task management
Child Caregiver
La Petite Academy Inc.
Carrollton, TX
01.2017 - 11.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Education
High School Diploma -
Berkner High School
Richardson, TX06.2014
Skills
- Typing (3 years)
- Organizational Skills (5 years)
- Time Management (2 years)
- Teaching (2 years)
- Customer service (3 years)
- Cash handling (4 years)
- Financial Analysis (Less than 1 year)
- Accounts payable (1 year)
- Early childhood ( 4 years )
- Receptionist ( 2 years )
- Supervisor ( 3 years )
- Coordinator ( 4 years )
Certification
Driver's License
Timeline
Intake Specialist
CareTrips
11.2024 - Current
Customer Delivery Specialist
CARVANA
02.2024 - 09.2024
Coordinator
GSC Ministries
06.2023 - 09.2023
Coordinator
Caroffer
01.2022 - 09.2022
Child Caregiver
La Petite Academy Inc.
01.2017 - 11.2017
High School Diploma -
Berkner High School