Abigail Cantu
Alamo,TX
Summary
To obtain a position in where my experience with people would add value to the operations. Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Churchs’s Chicken
McAllen, TX
07.2020 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Trained and guided team members to maintain high productivity and performance metrics.
CSR
Atento LLC
Pharr, TX
08.2019 - 07.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Restaurant Manager
Jack in the Box
McAllen, TX
04.1999 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Crew member
Jack in the Box
Mission, TX
06.2000 - 12.2000
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
E.S.L. Classes level 1-5 - English-as-a-Second-Language Education
UTPA /UTRGV
Edinburg, TXHS Diploma -
UANL Preparatoria #21
China, Nuevo Leon01.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Expense Control
- Bilingual
- Proficient in MS Words, Outlook, POS, Synergy Suite
Additional Information
I believe any position that I'm given I can provide excellent service and work with my 15+ years of knowledge and experience.
Managerduties
Responsible for running a 1.5 million dollar business. Managing overall operation of the restaurant. Develop a restaurant team to provide excellent internal and external services. Building sales and profit while ensuring compliance with policies, procedures, and regulatory requirements
Performed interviews to hired possible candidates. Used of basic arithmetic. Handle large amounts of money and make deposits. Evaluated and make plan to improve sales or Guest Service. Make schedules to business demands; order and control food inventory. Stand period of long time
References
- Fanny Fuentes, JIB Supervisor, 956-960-3559
- Karina Perales, JIB Co-worker, 956-607-4735
- Mr Fernando Rangel, Church’s Chicken Area Supervisor, 956-472-8378
Certification
- ServSafe, ANSI, Food Protection Manager - 3/09/2023 - 3/09/2028
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Churchs’s Chicken
07.2020 - 12.2023
CSR
Atento LLC
08.2019 - 07.2020
Crew member
Jack in the Box
06.2000 - 12.2000
Restaurant Manager
Jack in the Box
04.1999 - 01.2017
E.S.L. Classes level 1-5 - English-as-a-Second-Language Education
UTPA /UTRGV
HS Diploma -
UANL Preparatoria #21