Abigail Carr-Hernandez
Orlando,FL
Summary
Accomplished Manager with a proven track record at Pattie Lou’s Donuts, enhancing customer satisfaction and team performance through effective leadership and decision-making. Skilled in customer service and documentation, adept at project planning and verbal communication. Increased loyalty and operational efficiency by resolving conflicts and training employees, demonstrating exceptional time management and team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Pattie Lou’s Donuts
11.2023 - Current
- Keep track of sales report.
- Count and mark inventory daily
- Ensure proper cleanliness of workspace
- Handle customer concerns
- Assemble orders
- Utilize all cooking equipment
- Mark inventory levels
- Complete daily documentation of all items related
- Employee training
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Pizza Hut
12.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Five Guys
03.2021 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor - Psychology
Seminole State College of Florida
Sanford, FLMaynard Evans High
Orlando, FL05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Documentation and reporting
- Project planning
- Verbal and written communication
Certification
- ServSafe Food Handler Certification
Languages
Spanish
Full Professional
Timeline
Manager
Pattie Lou’s Donuts
11.2023 - Current
Customer Service Representative
Pizza Hut
12.2021 - 04.2023
Team Member
Five Guys
03.2021 - 10.2021
Bachelor - Psychology
Seminole State College of Florida
Maynard Evans High
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