Abigail Chaff
Philadelphia,PA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support.
Overview
5
5
years of professional experience
Work History
Customer Care Coordinator
4EverYoung Anti Aging Solutions
Philadelphia, PA
11.2023 - Current
- Monitors incoming emails, phone calls, and other communications from customers to arrange appointments and answer any questions.
- Reviews and verifies invoices for accuracy and compliance with company policies.
- Works with medical professionals to maintain privacy and quality care for all patients.
Licensed Esthetician
JGlow Beauty, LLC
Philadelphia , PA
04.2022 - 10.2023
- Generated all new clientele while maintaining clients from previous positions through social media and word of mouth at location where no waxing services were previously offered.
- Continuously furthered education to provide new, and up to date services.
- Offered a high-end guest experience with top tier service and products.
- Maintained client relationships by personally handling scheduling and billing concerns.
Mobile Spa Specialist
Imperial Indulgence, LLC
Lake Orion, MI
05.2020 - 04.2021
- Worked directly with customers in their homes to deliver a quality spa experience.
- Developed with spa creator action plans of services and brand development.
- Marketed self and company through community events and networking to build clientele.
- Used entrepreneurial drive to push start-up company to success.
Guest Service Concierge
Spa Walden
Aurora, OH
12.2019 - 04.2020
- Managed spa employee books to maximize individual strengths, ensuring highest reward for each guest.
- Created an immersive experience within the unique spa setting of Walden Inn and Spa.
- Assisted in the management of cleaning staff to keep the spa continuously prepared.
Director of Client Care
Ideal Image
Cuyahoga Falls, OH
12.2018 - 12.2019
- Maintained a workable schedule for guests and staff by adjusting appointments and cancellations to maximize available time.
- Constantly communicated with guests concerning appointments, customer satisfaction, and billing concerns.
- Assisted in selling packages to guests at front desk to push team to meet monthly sales goals.
Education
Esthetics
Brown Aveda Institute
Mentor, OH01-2018
Bachelor of Arts - Public Relations
University of Akron
Akron, OH01-2014
High School Diploma -
Tallmadge High School
Tallmadge, OH01-2009
Timeline
Customer Care Coordinator
4EverYoung Anti Aging Solutions
11.2023 - Current
Licensed Esthetician
JGlow Beauty, LLC
04.2022 - 10.2023
Mobile Spa Specialist
Imperial Indulgence, LLC
05.2020 - 04.2021
Guest Service Concierge
Spa Walden
12.2019 - 04.2020
Director of Client Care
Ideal Image
12.2018 - 12.2019
Esthetics
Brown Aveda Institute
Bachelor of Arts - Public Relations
University of Akron
High School Diploma -
Tallmadge High School
Similar Profiles
Luke VlietLuke Vliet
Front Desk Coordinator at 4EVERYOUNG Anti-Aging SolutionsFront Desk Coordinator at 4EVERYOUNG Anti-Aging Solutions
Cheyenne WillCheyenne Will
Aesthetic Nurse Injector at 4ever Young Anti-aging SolutionsAesthetic Nurse Injector at 4ever Young Anti-aging Solutions
Kelly VlietKelly Vliet
Owner/Operator Med Spa at 4ever Young Anti-aging SolutionsOwner/Operator Med Spa at 4ever Young Anti-aging Solutions
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services
Shandell Christopher RouseShandell Christopher Rouse
OnStar & Loyalty District Manager at General MotorsOnStar & Loyalty District Manager at General Motors