Tiana Burgess
Mililani
Summary
Energetic and reliable restaurant professional with a strong work ethic and the ability to learn quickly in fast-paced environments. Known for providing friendly, attentive service with a positive attitude and a focus on creating great guest experiences. Outgoing, kind, and understanding, I work well in team settings and thrive under pressure. Eager to grow within the hospitality industry and take on new challenges that help me become the best version of myself.
Overview
4
4
years of professional experience
Work History
Customer Care Coordinator
New City Nissan
07.2024 - Current
- Greet and assist customers upon arrival, ensuring a welcoming and professional environment.
- Serve as cashier for service and parts transactions, accurately handling payments, invoices, and receipts.
- Answer high-volume inbound phone calls, directing inquiries to appropriate departments and providing general dealership information.
- Respond promptly to customer emails with accurate information, maintaining a courteous and professional tone.
- Process service and sales paperwork efficiently, ensuring accuracy and compliance with dealership and manufacturer standards.
- Maintain a clean, organized, and presentable front desk and customer waiting area.
- Support service advisors and sales staff with administrative tasks to streamline workflow and enhance the customer experience.
- Uphold customer satisfaction by resolving minor issues proactively and escalating concerns to management when necessary.
HOSTESS
Black Angus Steakhouse
01.2023 - 07.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained cleanliness and organization of front-of-house areas to support efficient operations.
Courtesy Clerk
Times Supermarket
03.2022 - 08.2022
- Assisted customers with bagging groceries and managing checkout procedures efficiently.
- Maintained cleanliness and organization of store aisles, enhancing shopping experience for customers.
- Collaborated with team members to restock shelves promptly, ensuring product availability.
- Handled customer inquiries and resolved issues, promoting positive interactions and satisfaction.
Education
High School Diploma -
Mililani High School
Mililani Town, HI05-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Organizational skills
- Communication skills
- Problem-solving
- Active listening
- Teamwork
Timeline
Customer Care Coordinator
New City Nissan
07.2024 - Current
HOSTESS
Black Angus Steakhouse
01.2023 - 07.2024
Courtesy Clerk
Times Supermarket
03.2022 - 08.2022
High School Diploma -
Mililani High School