Abigail Chavez
Houston,TX
Summary
Committed and hardworking Customer Service Representative with experience in working directly with customers to provide assistance and support.; proven expertise in handling customer transaction concerns with 50+ clients daily. Posses strong analytical and problem solving skills and takes a practical approach in handling different task.
Overview
7
7
years of professional experience
Work History
Sales Associate/Back of House Team Member
Kate Spade
10.2023 - 01.2024
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Sales Lead Manager
Champs Sports
08.2022 - 07.2023
- Trained, coached, and mentored all new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted in development of daily and monthly sales goals to motivate team and drive business objectives.
Summer Help Insurance Verification Representative
Houston Dermatology Associates
05.2017 - 08.2019
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Communicated verification and authorization status updates with front desk department to facilitate decision-making for patient admissions and insurance coverage.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained new and established forms to be scanned along with identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Bachelor of Science - Biology
Texas College
Tyler, TX05.2025
High School Diploma -
Galena Park High School
Galena Park, TX05.2020
Skills
- Cash Management
- POS Inventory System Operation
- Time Management Skills
- Coaching and Mentoring
- Verbal and Written Communication
- Product Knowledge
- Staff Training
- Fast Learner
- Goal-Driven
- Customer Service Excellence
Accomplishments
- Promoted to Sales Lead after only 2 months for exceptional performance in customer service.
- Awarded Obsessed over Customer Pendant by corporate office
- Achieved 90% of daily sales quote.
Timeline
Sales Associate/Back of House Team Member
Kate Spade
10.2023 - 01.2024
Sales Lead Manager
Champs Sports
08.2022 - 07.2023
Summer Help Insurance Verification Representative
Houston Dermatology Associates
05.2017 - 08.2019
Bachelor of Science - Biology
Texas College
High School Diploma -
Galena Park High School