Andres Cervantes Saucedo
Summary
Highly motivated and versatile professional with experience in customer service, team leadership, and hands-on technical work. Adept at delivering excellent service, managing operations, and working collaboratively to achieve organizational goals. Recently graduated with an Associate Degree in Radiologic Technology, with a strong commitment to transitioning into the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate & Back-of-House Team Member
Nike
12.2021 - Current
- Provided exceptional customer service by assisting shoppers with product selection and delivering a seamless shopping experience.
- Maintained detailed knowledge of Nike's products to offer accurate recommendations tailored to customer needs.
- Supported back-of-house operations by receiving, organizing, and replenishing inventory efficiently.
- Collaborated with team members to achieve sales goals and maintain a well-stocked, organized retail floor.
- Consistently recognized for outstanding performance, earning multiple “Employee of the Month” awards.
Delivery Driver
Amazon
01.2021 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
Plumber's Assistant
DSC Plumbing Services
12.2019 - 12.2020
- Assisted licensed plumbers in installing, repairing, and maintaining plumbing systems in residential and commercial settings.
- Ensured work areas were safe, organized, and compliant with regulations.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Shift Leader
MidiCi The Neapolitan Pizza
02.2017 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Education
Associate of Science - Radiologic Technology
Moorpark College
Moorpark, CA06-2027
Skills
- Customer Service Excellence
- Conflict resolution
- Attention to detail
- Staff discipline
- Verbal and written communication
- Employee development
- Multitasking Abilities
- Reliability
- Strategic planning
Accomplishments
- 2x Employee of the Month
- Employee of the Quarter
Certification
- Hospital Fire and Safety
- Radiation Therapy Technologist Certification - American Registry of Radiologic Technologists (ARRT)
- Basic Life Support for Healthcare Providers – American Heart Association or Red Cross.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate & Back-of-House Team Member
Nike
12.2021 - Current
Delivery Driver
Amazon
01.2021 - 11.2021
Plumber's Assistant
DSC Plumbing Services
12.2019 - 12.2020
Shift Leader
MidiCi The Neapolitan Pizza
02.2017 - 08.2019
Associate of Science - Radiologic Technology
Moorpark College