Abigail Coffey
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Hot Head Burritos
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Crew Member
Dunkin' Brands
08.2020 - 06.2021
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Hubbard High School
Hubbard, OH05.2021
Skills
- Plan Projects
- Team Motivation
- Surface Work
- Verbal and Written Communication
- Billing and Payment Processing
- Team Leadership
- Managing Operations and Efficiency
- POS System Operations
- Job Assignments
- Cash Sales Counts
- Individual and Team Goals
- Conflict Resolution
Timeline
Shift Leader
Hot Head Burritos
05.2021 - Current
Crew Member
Dunkin' Brands
08.2020 - 06.2021
High School Diploma -
Hubbard High School
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