Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Guevara

Brownsville

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

19
19
years of professional experience

Work History

Shift Leader

Southwest Key Programs- Casa Padre
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep program running smoothly.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Gathered, organized and input information into digital database.

Youth Care Worker

Southwest Key Programs- Casa Padre
03.2020 - 09.2021
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Designed safe and supportive environment for clients to discuss issues.

Server Captain

Don Chucho Tacos Y Tequilas
06.2019 - 11.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Nail Technician

Chavar Beauty Salon
08.2007 - 02.2016
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.

Cashier Team Lead

Chavar Beauty Salon
07.2004 - 02.2016
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Dentistry (Pre-Dentistry)

Instituto Odontologico De Matamoros
Matamoros, MX
01.2015

GED -

Juan Jose De La Garza
Matamoros, MX
08.2010

Skills

  • Cash Handling
  • Verbal and Written Communication
  • Government Policy
  • Issue Resolution
  • Staff Training
  • Team Motivation
  • Safety Processes
  • Leadership
  • Strategic Planning
  • Shift Paperwork Completion
  • Plan Projects
  • Client Service

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Southwest Key Programs- Casa Padre
09.2021 - Current

Youth Care Worker

Southwest Key Programs- Casa Padre
03.2020 - 09.2021

Server Captain

Don Chucho Tacos Y Tequilas
06.2019 - 11.2019

Nail Technician

Chavar Beauty Salon
08.2007 - 02.2016

Cashier Team Lead

Chavar Beauty Salon
07.2004 - 02.2016

Dentistry (Pre-Dentistry)

Instituto Odontologico De Matamoros

GED -

Juan Jose De La Garza

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Cindy Guevara