Abigail Cole
Mckinney,TX
Summary
My main objective is to attain a position in a growth-oriented
company where I can apply my current skill set while learning and
developing new ones.
Overview
4
4
years of professional experience
Work History
Manager
Tropical Smoothie
03.2023 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
Sonic
08.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored temperature checks to comply with safety guidelines
- Provided assistance with car hopping during rush hours to ensure best service to our customers
Education
High School Diploma -
Ischool High School
Lewisville, TX06.2022
Skills
- Train Employees
- Verbal and Written Communication
- Business Process
- Job Assignments
- Productivity Performance
- Assist Customers
- Managing Cash Register
- Managing Laborers
- Customer Service
- Complex Problem-Solving
- Team Leadership
- Food and Beverage Management
- Greet Guests
Timeline
Manager
Tropical Smoothie
03.2023 - 05.2023
Assistant Manager
Sonic
08.2019 - 12.2022
High School Diploma -
Ischool High School