Abigail Cooper
Cincinnati,OH
Summary
Dedicated personnel with skills in many different areas and backgrounds from different jobs. Willing to learn new skills and knowledge. Experienced in creating age appropriate activities for different needs of students, engaging students in different activities, making sure students or employees are on task and doing what they should be. Encourages a positive work environment. Great communication skills with higher management or administration.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Sugar Shack by the Tracks
Cincinnati, OH
08.2023 - Current
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons, and other items as needed.
- Cleaned tables, chairs, and dining areas after customer use.
- Checked expiration dates on products to ensure freshness.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils, and equipment according to safety regulations.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Delivered orders accurately to customers at their tables or counters, promptly.
- Verified accuracy of order before serving it to customers.
- Discarded expired products immediately according to company policy.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Informed management of low-stock items before running out completely.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Closed shop by cleaning workstations, restocking shelves with supplies, and emptying trash cans.
- Followed proper sanitation guidelines when handling food products.
- Trained new employees on proper food handling techniques and customer service standards.
- Processed customer complaints professionally while maintaining a friendly attitude toward them.
- Participated in team meetings to discuss best practices for providing quality service.
- Served and scooped ice cream, following sizing specifications.
Manager
LaRosa's Pizzeria
Blue Ash, OH
06.2022 - Current
- Coached, mentored, and trained team members to improve their job performance.
- Provided leadership during times of organizational change or crises.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
Summer Camp/After-School Coach
Empower Youth Sports
Cincinnati, OH
01.2020 - 06.2022
- Organized and facilitated recreational activities for students.
- Motivated students to participate in physical activities.
- Developed lesson plans for each day of the program.
- Maintained a safe environment for all participants.
- Ensured that all equipment was properly stored and maintained.
- Assisted with administrative tasks such as attendance tracking and scheduling.
- Provided positive reinforcement to encourage student participation and progress.
- Addressed any behavioral issues among students promptly.
- Conducted assessments of student skills to develop individual goals.
- Created an atmosphere that encouraged healthy competition amongst peers.
- Developed appropriate strategies to meet the individual needs of students.
- Responded promptly to medical emergencies or injuries as needed.
- Collaborated with school staff members to ensure continuity in programming across multiple sites.
- Participated in staff meetings and professional development opportunities.
- Communicated regularly with parents regarding their child's progress in the after-school program.
Education
High School Diploma -
Reading Jr./Sr. High School
Cincinnati, OH05-2022
Some College (No Degree) - Elementary Education
Thomas More University
Crestview Hills, KYSkills
- Friendly demeanor
- Engaging
- Hospitality and accommodation
- Teamwork
- Allergy awareness
- Age-Appropriate Activities
- Activity Organization
- Curriculum Design
- Child Development
- Emergency Response
- Instructional skills
- Positive Reinforcement
- Academic Assistance
- Student Monitoring
- Safety awareness
- Group leadership
- Effective Communication
Accomplishments
- Deans List
- High Honor Roll
- Student Council President
Timeline
Ice Cream Server
Sugar Shack by the Tracks
08.2023 - Current
Manager
LaRosa's Pizzeria
06.2022 - Current
Summer Camp/After-School Coach
Empower Youth Sports
01.2020 - 06.2022
High School Diploma -
Reading Jr./Sr. High School
Some College (No Degree) - Elementary Education
Thomas More University
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