Abigail Crum
San Diego,CA
Summary
Hospitality and operations leader with experience as a restaurant manager and retail key holder. Strong in guest relations, team leadership, scheduling, and exceeding sales goals. Clear communicator with polished phone skills, known for stepping up, resolving issues fast, and delivering standout service.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
The Henry, Fox Restaurant Concepts
07.2025 - 06.2026
- Managed daily restaurant operations in a high-volume environment with up to 300 reservations per day and $45,000 in daily sales
- Traveled to Houston for 3.5 weeks to support the opening of a new location, assisting with staff training, onboarding, and operational readiness
- Led and supported front-of-house staff to deliver excellent service and maintain company standards during high-pressure shifts
- Resolved guest concerns and service issues quickly and professionally, helping ensure strong guest satisfaction and repeat business
- Built lasting guest relationships by engaging directly with diners and creating a personalized, hospitality-driven experience
Hostess and Server's Assistant
Animae Wagyu Steakhouse
08.2023 - 05.2024
- Fostered and maintained customer relationships, emphasizing satisfaction, professionalism, and personability in a fine dining environment
- Successfully managed high-volume nights with over 300 reservations
- Proactively assisted servers and developed strong work relationships, helping to bus, clear, and set tables
- Efficiently utilized OpenTable to create floor plans, assign server sections, and ensure utmost organization
Senior Stylist and Key Holder
Free People
08.2022 - 08.2023
- Generated over 20% of the store's entire revenue for 8 consecutive months, leading the store in sales and customer satisfaction
- Trained and onboarded new hires, assuming a leadership role on my team
- Performed opening and closing responsibilities, including counting store cash, daily sales reporting, curating staff emails, organizing store inventory, and preparing for the next day
- Developed customer relationships, earning trust through need-centered service, and individualized assistance
Lifeguard and swim instructor
Sheridan Beach Community Club
05.2019 - 12.2020
- Managed the front desk, including scheduling events, rental reservations, swim lesson registrations, and member check-ins
- Supervised 100-plus swimmers, enforcing guidelines to ensure swimmer safety
- Created a course curriculum and led swim instruction classes for children, educating students on strokes, styles, and water safety
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
05-2025
Skills
- Onboarding & Offboarding
- Staff scheduling
- Written & Verbal Communication
- Conflict Resolution
- Cultural Competence / DEI Initiatives
- Empathy & Active Listening
- Organizational Development
- Leadership and Coaching
- Performance Management
- Training & Development
- Team management
- Staff management
Timeline
Restaurant Manager
The Henry, Fox Restaurant Concepts
07.2025 - 06.2026
Hostess and Server's Assistant
Animae Wagyu Steakhouse
08.2023 - 05.2024
Senior Stylist and Key Holder
Free People
08.2022 - 08.2023
Lifeguard and swim instructor
Sheridan Beach Community Club
05.2019 - 12.2020
Bachelor of Arts - Psychology
University of Arizona Global Campus