Abigail Cuneio
Assistant General Manager
Holly Springs,GA
Summary
High profile leader with a proven track record at Chick-fil-A Canton, enhancing team performance and customer satisfaction through strategic planning and process improvement. Expertise in operations management and employee relations has driven significant success by prioritizing collaboration and implementing innovative business strategies.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Chick-fil-A Canton
Canton, GA
10.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Prepared weekly schedules for staff members based on their availability.
Through-Put Director
Chick-fil-A Hickory Flat
Canton, GA
10.2022 - 09.2024
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Identified opportunities for process optimization through data analysis.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed policies and procedures to ensure compliance with corporate standards.
- Enhanced customer satisfaction through the development of service improvement initiatives.
Delivery Director
Chick-fil-A Hickory Flat
Canton, GA
05.2022 - 09.2022
- Developed team environment to support engagement and high performance.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed performance issues with delivery team members.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Reviewed customer feedback on completed projects to identify areas for improvement in future deliveries.
Training Assistant Director
Chick-fil-A Hickory Flat
Canton, GA
11.2021 - 04.2022
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Assisted human resources managers with employee development.
- Explained goals and expectations required of trainees.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Leader
Chick-fil-A Hickory Flat
Canton, GA
04.2021 - 11.2021
- Delegated tasks to employees and monitored activities and task completion.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
Team Member
Chick-fil-A Hickory Flat
Canton, GA
04.2019 - 04.2021
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Looked for ways to go above and beyond job requirements.
- Rotated through series of different stations based on team needs.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Marketing Management
Point University
West Point, GA05-2025
Skills
- Team leadership expertise
- Team leadership strength
- Training and development background
- Business operations background
- Strategic planning skill
- Operations management
- Process improvement
- Sales forecasting
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Staff management
- Promotions implementation
- Customer relationship management (CRM)
Timeline
Assistant General Manager
Chick-fil-A Canton
10.2023 - Current
Through-Put Director
Chick-fil-A Hickory Flat
10.2022 - 09.2024
Delivery Director
Chick-fil-A Hickory Flat
05.2022 - 09.2022
Training Assistant Director
Chick-fil-A Hickory Flat
11.2021 - 04.2022
Shift Leader
Chick-fil-A Hickory Flat
04.2021 - 11.2021
Team Member
Chick-fil-A Hickory Flat
04.2019 - 04.2021
Bachelor of Science - Marketing Management
Point University