GABRIEL REYES
Laveen,AZ
Summary
Restaurant manager with hands-on experience leading daily operations, scheduling staff, and supporting guest service goals. Brings a steady record of training teams, managing inventory, handling POS reconciliation, and maintaining food safety, sanitation, and compliance standards.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant General Manager
Kpot Korean BBQ
mesa, AZ
08.2025 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Scheduled staff shifts effectively to ensure adequate coverage during peak hours. and coordinate daily restaurant coverage.
- Prepared weekly schedules for staff members based on their availability.
- Trained hosts, servers, and kitchen staff on service standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Motivated and led team members to work together to achieve targets.
- Monitored guest concerns and resolved dining room issues.
- Processed POS transactions, managed cash handling, and completed daily financial reconciliations.
- Ensured that customer service standards were met or exceeded at all times.
- Supported kpot Korean BBQ dining room operations and guest service flow.
- Managed opening and closing procedures for Kpot Korean BBQ.
- Enforced food safety, sanitation, and liquor compliance standards.
- Led team members to collaboratively meet and exceed operational targets.
- Conducted interviews with candidates to assess qualifications and fit for the team. by conducting interviews with prospective candidates.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Tracked inventory and ordered necessary stock supplies.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Analyzed sales data to identify trends and opportunities for growth.
Assistant General Manager
Chili's
02.2025 - 08.2025
- Developed and managed FOH team members to enhance service delivery
- Monitored food and liquor quality to meet health and safety standards
- Conducted safe counts to maintain accuracy in cash handling
- Followed reports for Guest metrics, store metrics and labor costs
- Created schedules
- Placed Produce, regular truck and liquor orders
- Assisted in covering different locations
- Walk-throughs for health department and fire inspections
Kitchen Manager
Chick-Fil-A
Phoenix, AZ
12.2023 - 02.2025
- Create schedule for BOH
- Developed training schedules and processes to onboard new employees effectively
- Create and implement correct health and food safety around the kitchen
- Conducted quality assurance checks to ensure compliance with health and safety standards
- Managed truck and produce orders
- Handled cash and safe deposits
- Assist with front of house closing and openings
- Oversaw team of 20+ employees and 4 shift leaders to maintain operational efficiency
Closer-Funder
Loan Depot
Scottsdale, AZ
07.2021 - 07.2023
- Facilitated loan closings and funding processes, ensuring timely and accurate funding for mortgage clients
- Reviewed borrower conditions and cleared outstanding items before funding.
- Prepared closing disclosures and final loan documents for Loan Depot mortgage files.
- Coordinated with title companies, escrow teams, and loan officers on closings.
- Managed multiple systems and processes to streamline operations and support team objectives
Shift leader/Assistant manager
Jack in the box
Glendale, AZ
01.2022 - 03.2023
- Developed weekly employee schedules to optimize staffing coverage and enhance service levels.
- Managed inventory orders to maintain stock levels and support customer satisfaction.
- Organized and stocked store to align with company goals and improve operational effectiveness.
Claims Adjustment Specialist
United Health Group
Phoenix, AZ
07.2016 - 07.2021
- Utilized problem-solving techniques to resolve claims issues and enhance customer satisfaction
- Conducted business process analysis to identify improvement opportunities in claims research
- Experienced claims adjuster and claims researcher
- Supported office operations by managing documentation and coordinating communications
Merchandise Handler/Skill Trainer/Cashier/Server
Cracker Barrel
Phoenix, AZ
09.2014 - 07.2016
- Assisted customers with questions, problems, and complaints in person and via telephone to ensure a positive experience.
- Developed positive customer relationships through friendly greetings and excellent service.
- Consistently provided professional, friendly and engaging service.
- Organized and replenished shelves to maintain optimal inventory levels. and supplies and organized displays.
- Arranged racks and shelves to enhance visual appeal and improve customer engagement.
- Trained and served as a peer coach for new sales associates.
- Answered questions regarding the store and its merchandise.
Shift Leader/Key Carrier
Party City
phoenix, AZ
02.2013 - 07.2014
- Resolved customer inquiries about store merchandise, department details, and pricing to enhance shopping experience.
- Arranged store merchandise racks by size, style, and color to facilitate customer selection and improve store layout.
- Conferred with store managers to obtain information about customers' needs and preferences.
- Completed stock orders and managed inventory levels.
Education
GED -
College America
Phoenix, AZHigh School Diploma -
Barry Goldwater High School
Phoenix, AZSkills
- Restaurant operations
- Employee scheduling
- Time allocation
- Inventory control
- Inventory ordering
- Employee scheduling
- POS reconciliation
- Staffing analysis
- Quality assurance
- Compliance management
- Guest service
- Employee training
- Developing employees
- Training and development background
- Training and development skill
- Team leadership
- Team leadership strength
- Team leadership expertise
- Strategic planning skill
- Employee development
- Conflict resolution
- Food safety
- Business operations
- Team leadership proficiency
- Budgeting expertise
- Employee training
- Menu planning
- Marketing strategies
- Process improvements
- Microsoft office
- Team leadership skills
- Operational efficiency
- Process improvements
Certification
- ServSafe
Timeline
Assistant General Manager
Kpot Korean BBQ
08.2025 - Current
Assistant General Manager
Chili's
02.2025 - 08.2025
Kitchen Manager
Chick-Fil-A
12.2023 - 02.2025
Shift leader/Assistant manager
Jack in the box
01.2022 - 03.2023
Closer-Funder
Loan Depot
07.2021 - 07.2023
Claims Adjustment Specialist
United Health Group
07.2016 - 07.2021
Merchandise Handler/Skill Trainer/Cashier/Server
Cracker Barrel
09.2014 - 07.2016
Shift Leader/Key Carrier
Party City
02.2013 - 07.2014
GED -
College America
High School Diploma -
Barry Goldwater High School