Abigail Curtis
Yuma,USA
Summary
Dynamic customer service professional with proven cash handling expertise at Sam’s Club. Recognized for enhancing customer satisfaction through efficient service and effective problem resolution. Adept at visual merchandising and data entry accuracy, consistently exceeding performance goals while maintaining a positive, collaborative approach in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front End Cashier
Sam’s Club
01.2025 - 04.2025
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
Customer Service Representative
Safelite Autoglass
01.2024 - 10.2024
- Answered a high volume of telephone calls from customers regarding claims and windshield repair/replacements
- Maintained contact and followed up on problems that required special handling
- Researched and responded to customer inquiries and explained transactions to their satisfaction
- Recognized by customers who appreciated my extra efforts
- Assisted customers in the selection of products
- Answered customers questions about products, prices, availability, product uses, and credit terms
- Recommended products to customers, based on customers needs and interests
- Estimated and quoted prices, credit and contract terms, warranties, and Install dates
- Compiled, sorted and verified the accuracy of data before it was entered
- Maintained logs of activities and completed work
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Seasonal/Part Time
Hobby Lobby
09.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Arizona Western community College - Basic Education
Arizona Western College
Yuma, AZ02-2025
High School Diploma -
Primavera Online High School
Yuma, AZ01.2025
Skills
- Customer service excellence
- Cash handling expertise
- Data entry accuracy
- Visual merchandising skills
- Product knowledge proficiency
- Time management efficiency
Awards
Honor roll
Skills
- Cash handling expertise
Name & Contact
Timeline
Front End Cashier
Sam’s Club
01.2025 - 04.2025
Customer Service Representative
Safelite Autoglass
01.2024 - 10.2024
Seasonal/Part Time
Hobby Lobby
09.2022 - 12.2023
Arizona Western community College - Basic Education
Arizona Western College
High School Diploma -
Primavera Online High School
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