Abigail Daumy
Plant City,Fl
Summary
Hardworking professional with extensive background making valuable contributions in settings. Detail-oriented professional delivering effective records maintenance and shipping coordination.
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Document Shipping Specialist
Aspirion Health Resources
Lakeland , FL
12.2024 - 01.2025
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained records of incoming and outgoing shipments, including weight, contents and destination points.
- Compared and verified identifying information of outgoing shipments.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Maintained an organized filing system for easy retrieval of documents.
- Prepared and maintained accurate records of all transactions.
- Performed data entry of confidential information into databases accurately and timely.
Customer Service Specialist
Massey Services Pest Prevention
Lakeland, Florida
04.2023 - 09.2024
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Substitute Teacher
Kelly Educational Services
Tampa, Florida
09.2022 - 05.2023
- Monitored student progress throughout the day.
- Maintained accurate records of student attendance and performance.
- Ensured that each student had access to appropriate materials and resources.
- Developed creative learning strategies to engage all types of learners.
- Managed classroom environments to ensure a safe and productive learning experience.
- Promoted a safe and secure atmosphere within the classroom setting.
- Served as a mentor for new substitute teachers when necessary.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Sales Associate
CVS Pharmacy
Plant City, Florida
12.2022 - 02.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Answered customer inquiries regarding product features, pricing, and availability.
Lien Searcher/ CSR
Network Transaction Solutions
04.2021 - 08.2022
- Engaged with Microsoft outlook, excel and word daily, editing ranges, formatting existing graphs, entering information into charts, organizing calendar features, and flagging and prioritizing emails
- Answering phone calls and assisting costumers by answering any questions they may have and transferring them to the correct department
- Handled mail on a daily basis that contained checks and ensuring they got to accounting
- Supply ordering
- Assure everyone in office had a clean and safe environment to work in
- Developed and maintained various procedures at each establishment as well as motivated staff by maintaining a positive attitude and completing task properly
Deli associate
Winn Dixie
09.2020 - 03.2021
- Helped resolve costumer concern and assist them while keeping a professional manner
- Maintained safe food handling practices to prevent germ spread.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Prepared sandwiches according to customer specifications.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
Education
High school Diploma -
Strawberry Crest High school
05.2020
Skills
- Communication
- Customer Service
- Time Management
- Organization
- Multitasking
- Leadership
- Teamwork
- Patience
- Problem Solving
- Computer Navigation
- Safety and compliance
- Self-motivated and independent
References
Available upon request.
Languages
English
Professional
Timeline
Document Shipping Specialist
Aspirion Health Resources
12.2024 - 01.2025
Customer Service Specialist
Massey Services Pest Prevention
04.2023 - 09.2024
Sales Associate
CVS Pharmacy
12.2022 - 02.2023
Substitute Teacher
Kelly Educational Services
09.2022 - 05.2023
Lien Searcher/ CSR
Network Transaction Solutions
04.2021 - 08.2022
Deli associate
Winn Dixie
09.2020 - 03.2021
High school Diploma -
Strawberry Crest High school