Abigail Densford
Shepherdsville,KY
Summary
Highly skilled case manager with a proven track record of effectively managing large caseloads without compromising the quality of care. Thrives in high-pressure environments and consistently provides recommendations for the best resources and courses of action to meet patient needs and restore optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager
PharmaCord
08.2023 - Current
- Manages all relationships in a manner that adheres to healthcare laws and regulations
- Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients
- Performs post Benefits Investigation calls to patients and physicians explaining coverage options
- Manages inbound calls as directed by the program-approved FAOs.
Business Associate
Mortenson Family Dental
01.2023 - 06.2023
- Follow scheduling guidelines to ensure manageable and profitable schedules are made for dentists and hygienists
- Receive payment and credit all accounts properly
- Communicate and note all financial obligations to the patient for each procedure
- Answer the telephone in a timely and professional manner
- Communicate with coworkers in a positive and caring manner to foster a team-first attitude.
Associate Provisioning Coordinator
Neustar, Inc.
04.2021 - 10.2021
- Maintain and update various databases for ILEC & CLEC process changes
- Daily communication and interaction with ILEC & CLEC's
- Monitor orders via GUI or email
- Effectively resolve issues for customers.
Administrative Assistant/Receptionist
All Safe Industries
10.2020 - 02.2021
- Answer phones and greet visitors
- Manage accounts and perform bookkeeping
- Issue purchase orders for supplies and consumables
- Research and obtain relevant information from other organizations or agencies.
Frontline Supervisor
UPS
10.2016 - 07.2020
- Demonstrate ability to work in a fast-paced environment
- Excellent problem-solving skills, which include overseeing timecard input, attendance spreadsheets, and daily Sort paperwork
- Leading a group of 20-30 employees, of all ages, to meet an assigned quota
- Proficient knowledge of Hub Cam, SCADA, ETT, DCSF, Genentec Security Cameras, and Netline functions.
HR Health & Safety Supervisor
UPS
01.2019 - 09.2019
- Explain Human Resource policies and procedures to all employees
- Generate employee tracking reports each month through Excel
- Respond to employee issues and questions in a timely manner
- Assist in preparing presentations for meetings.
Education
Associate in Art -
Jefferson Community and Technical College
Louisville, KY12.2018
Skills
- Problem-Solving
- Human Resources
- Leadership
- Time Management
- Administrative Experience
- Training & Development
- Microsoft Office
- Case Management
- Databases
- Organization and Multitasking
Timeline
Case Manager
PharmaCord
08.2023 - Current
Business Associate
Mortenson Family Dental
01.2023 - 06.2023
Associate Provisioning Coordinator
Neustar, Inc.
04.2021 - 10.2021
Administrative Assistant/Receptionist
All Safe Industries
10.2020 - 02.2021
HR Health & Safety Supervisor
UPS
01.2019 - 09.2019
Frontline Supervisor
UPS
10.2016 - 07.2020
Associate in Art -
Jefferson Community and Technical College