Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Desantis

Queen Creek,AZ

Summary

I am an enthusiastic and motivated individual who is very passionate about helping others. It is fascinating to understand and acknowledge how others function and live their life in their own perspectives, especially in children and adolescents. I focused my bachelors degree towards children and adolescents development because I find that aspect of psychology the most interesting and rewarding. Helping children and adolescents overcome skills that they have been struggling with or have difficulty on is a goal I aim to achieve throughout life. Being a team player is an important aspect when helping children, especially on the spectrum, yet I also work well independently and within team settings to achieve goals. I am a skilled communicator and problem solver committed to creating positive experiences with anyone I meet. Being highly organized, reliable, and attentive to customers and people’s needs is vastly important for helping people achieve their goals and having more positive outcomes. Working in customer service has taught me skills in oral and written communication, active listening, and analytical problem-solving skills. I am a solid team player with an outgoing, positive demeanor. I am a detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously. Nonetheless, I am a very positive, uplifting person who is motivated towards helping people find their happiness and overcome challenges.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Kohls Department Store
08.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered telephone calls throughout day to then transfer to managers or floor associates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tech savvy through helping associates and customers in our app to buy product or change information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Volunteering

Kohls Cares
08.2017 - Current
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Education

Bachelors In Psychology - Children And Adolescent Development

Southern New Hampshire University
Hooksett, NH
10.2022

High School -

Red Mountain High School
Mesa, AZ
05.2017

Skills

  • Collaborative Environments
  • Hospitality and Accommodation
  • Complex Problem-Solving
  • Exceptional Communicator
  • Guest Services
  • Station Preparation
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Speaking Clearly
  • Customer Data Confidentiality
  • Refunds and Exchanges
  • Reading Comprehension
  • Call Transfers
  • POS System Operations
  • Problem Resolution
  • Refund Processing
  • Customer Complaint Resolution
  • Safe Work Practices
  • Cultural Awareness

Timeline

Volunteering

Kohls Cares
08.2017 - Current

Customer Service Associate

Kohls Department Store
08.2016 - Current

Bachelors In Psychology - Children And Adolescent Development

Southern New Hampshire University

High School -

Red Mountain High School
Abigail Desantis