Adam Zafar
Huntington Station,NY
Summary
Seasoned Customer service Associate with 4 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Stop & Shop
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers send money through Western Union.
- Maintained up-to-date knowledge of product and service changes.
- Provided training and support to new associates to help provide high-quality customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Associate
Pycube
01.2020 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Radiologic Technology
Farmingdale State College
Farmingdale, NY09.2024
Skills
- Correcting Discrepancies
- Collaborative Environments
- Refunds and Exchanges
- Telephone Reception
- Spanish Speaking and Urdu
- Refund Processing
- Presenting Solutions
- Calm and Professional Under Pressure
Languages
Urdu
Professional Working
Spanish
Professional Working
Timeline
Warehouse Associate
Pycube
01.2020 - 04.2020
Customer Service Associate
Stop & Shop
08.2019 - Current
No Degree - Radiologic Technology
Farmingdale State College