Abigail Devers

• Adhered to internal policies and regulations related to customer service operations.
• Participated in team meetings regularly where ideas were exchanged about ways to improve customer experience.
• Performed data entry tasks accurately and efficiently into company databases.

• Perform Teller transactions

•Balance and keep cash drawer

• Scan Checks

• Print Money Orders/Cashiers Checks

• Updated customer accounts as needed when changes occurred in their account information or preferences.
• Assisted customers with service requests, product orders, and billing inquiries.
• Processed payments for services and products using various payment methods.
• Maintained records of customer interactions and transactions for future reference.
• Monitored incoming emails and responded promptly to all inquiries within established timeframes.
• Answered customer inquiries and provided accurate information regarding services.
• Developed relationships with existing customers by providing excellent customer service.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Managed workflow processes to meet deadlines while ensuring quality standards were met.
• Maintained confidentiality of sensitive information shared by customers during interactions.

•Hunting and Fishing license

• Performed Cash Advances

• Made loan payments and negative account payments

•Loaded debit cards in machine and entered into Trism system

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• Assisted members with account inquiries and transaction processing.
• Educated members on credit union products and services.
• Resolved member complaints through effective communication and problem-solving.
• Conducted account verifications to ensure compliance with regulations.
• Updated accounts with recent information and processed customer payments.
• Worked closely with supervisors to ensure that tasks were completed according to company standards.

• Implemented new drills to enhance physical conditioning while emphasizing fun activities during practice sessions.
• Provided technical instruction on proper technique, strategy, footwork, and mental preparation for competition.
• Ensured all coaching staff members had up-to-date certifications from governing bodies such as USTA or USPTA.
• Encouraged players to maintain good academic standing by monitoring grades throughout the season.
• Organized team practices and tournaments with other coaches in the area.
• Communicated effectively with administrators, faculty members, parents and guardians about upcoming events or changes.
• Supervised student-athletes during practice sessions and competitions to ensure safety regulations were followed.
• Motivated players to reach their full potential through positive reinforcement techniques.
• Instructed students on sportsmanship principles by setting a positive example both on and off the floor.
• Identified areas where players could benefit from additional professional training outside of team practices.

• Managed the daily operations related to customer service, inventory management, and marketing.
• Defined strategic plans and kept business on track to meet objectives.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
• Analyzed financial data to ensure optimal profitability for the company.
• Analyzed sales figures to identify areas where additional resources are needed.
• Scheduled deliveries with service vendors or product suppliers.
• Leadership role in developing new products from concept through launch stages.
• Created innovative marketing plans to drive business growth.
• Created product specifications documents outlining design requirements.
• Drafted a business plan that outlined company goals and objectives.
• Monitored industry trends to identify opportunities for improvement.
• Built and maintained strong relationships at all levels of the organization.

• Organized office supplies inventory to ensure timely ordering of materials when necessary.
• Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate.
• Provided administrative support to executive team with excellent attention to detail.
• Answered incoming calls promptly and professionally, routing messages as needed.
• Maintained organized calendar of important meetings and events.
• Greeted visitors warmly upon arrival at the office; provided friendly customer service.
• Reviewed and submitted expense reports for processing.
• Performed data entry and generated reports.