Abigail Dwyer
Grovetown,GA
Summary
Experienced in customer service and technical support. Excellent multi-tasker and demonstrated team player. Skilled at multitasking, understanding new technology and software, problem solving, learning new processes, and training others.
Overview
3
3
years of professional experience
Work History
Technical Support
TaxSlayer
01.2025 - Current
- Troubleshoot and resolve customer complaints and issues, escalating to the appropriate departments when necessary
- Communicate with customers on the phone and chat by providing clear and trustworthy assistance
- Maintain accurate customer records and update information in the customer support system
- Provide accurate and relevant information to customers regarding product features, pricing, and availability
- Maintain company policies and procedures such as adhering to privacy and data protection regulations
Store Manager
Dunkin'
02.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintain proper storage and cooking temperatures of food and beverage items
- Improved customer satisfaction through staff training in customer service and product knowledge
Administrative Assistant
Southeast Utilities of Georgia
09.2022 - 02.2024
- Bill clients for construction work (coax/fiber splicing, directional boring, aerial/underground construction) performed in Georgia, Alabama, Tennessee, and South Carolina
- Payroll for production and hourly employees
- Create subcontractor invoices
- Assist with the creation of construction asbuilts/redlines
- Train new employees on AR and AP processes (virtual and in-person)
- Prepare invoices and performing invoice reconciliation
- Utilize Microsoft Office (Excel, Outlook, Word, Powerpoint), Adobe Acrobat, Microsoft Dynamics 365, and Sitetracker by Salesforce
- GRIT Coin Recipient for Exceptional Teamwork
Education
BBA - Accounting
University At West Georgia
Carrollton, GA07-2022
Skills
- Attention to detail
- Organized managerial style
- Ability to anticipate risks and work proactively
- Exceptional communicator
- Team motivator and mentor
- Microsoft Excel
- Data Entry
Timeline
Technical Support
TaxSlayer
01.2025 - Current
Store Manager
Dunkin'
02.2024 - 01.2025
Administrative Assistant
Southeast Utilities of Georgia
09.2022 - 02.2024
BBA - Accounting
University At West Georgia
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