Abigail Early
Novi,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Lead
Nations Benefits
Wixom, MI
12.2022 - Current
- Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Maintained accurate records of incoming and outgoing shipments.
- Identified opportunities for improvement in the existing shipping and receiving processes.
- Conducted periodic inventories and physical counts of product supplies.
Waitress
Jonna's Bar and Grill
New Hudson, MI
11.2022 - 05.2023
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Waitress Supervisor
Blu Hookah Lounge
West Bloomfield, MI
06.2020 - 12.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Served high volume of tables at once and simultaneously supervised serving staff.
Education
Some College (No Degree) - Business Administration And Management
Oakland Community College
Bloomfield Hills, MISkills
- Positive and Professional
- Dependable and Responsible
- Organizational Skills
- Multitasking
- Problem-Solving Capabilities
- Attention to Detail
- Customer Relations
Military Experience
- Joined the Army National Guard in 2017, currently still serving.
- Placed into leadership roles
- Awarded multiple Army Achievement Metals
- Served on a six month deployment in Michigan during Covid19, tasked with data entry for the state of Michigan, entering vaccines into the MICR system
Timeline
Shipping and Receiving Lead
Nations Benefits
12.2022 - Current
Waitress
Jonna's Bar and Grill
11.2022 - 05.2023
Waitress Supervisor
Blu Hookah Lounge
06.2020 - 12.2022
Some College (No Degree) - Business Administration And Management
Oakland Community College
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