Abigail Espinoza
Orange,Ca
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
Kindred Hospital
Santa Ana, CA
02.2025 - 04.2025
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Prepared and packaged specimens for courier transport.
- Labeled blood vials with critical information like time of collection, date and patient name.
Inventory Auditor
RGIS
12.2017 - 10.2019
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Monitored inventory levels and generated reports to ensure sufficient supply of required items.
- Assisted in developing new processes for tracking inventory movements more effectively.
Front Desk Receptionist / Sales Assistant
Best Cheer Stone
Anaheim, Ca
03.2013 - 11.2015
- Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process
- Provided prompt and courteous assistance to customers in person and over the phone
- Processed credit and debit card payments to complete the purchasing experience
- Responded to customer questions and concerns in order to aid decision making and reduce anxiety or hesitation
- Customers' questions about products, prices, and availability were answered by me
Manager Assistant
Interscope Imaging
Newport Beach, Ca
09.2010 - 10.2011
- Handled customer inquiries by phone, email, and in person
- Assisted with reception by taking phone messages and relaying them to the appropriate parties
- Managed multiple projects simultaneously using organizational and analytical skills
- Handled client correspondence and kept track of records to keep the office running smoothly
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to the appropriate staff.
- Kept office supplies organized and well-stocked, placing orders quickly to replenish supplies before they ran out
Compounding Assistant
Center For New Medicine
Irvine, Ca
01.2008 - 09.2009
- Compounding of Pills and Creams
- Testosterone and Progesterone
- Prepacked bulk medications, filled bottles with prescription medications, and labeled them correctly
- Implemented standard procedures for mixing, packaging, and labeling pharmaceuticals to ensure quality, security, and proper disposal
- Counted prescriptions and labeled them with the correct item and quantity
- Created and updated patient profiles, including medication lists for each patient
- Mixed and repackaged medications, including unit doses, topicals, and sterile products
Education
High School Diploma -
Rancho Verde High School
Anaheim, CA06.2007
Some College (No Degree) - Medical Billing
American Career College
CA09-2010
NHA diploma - Phlebotomy Technician
Lincoln Education Center
Garden Grove, CA03.2025
Skills
- Customer service
- Communication
- Data entry
- Medical Terminology
- ICD-10, CPT, and HCPCS coding
- HIPAA Compliance
- Electronic Health Records (EHR)
- Data Analysis
- Accounts Receivable Management
- Phlebotomy techniques
- Patient care
- Medical billing
- Data entry
- Effective communication
Timeline
Phlebotomy Intern
Kindred Hospital
02.2025 - 04.2025
Inventory Auditor
RGIS
12.2017 - 10.2019
Front Desk Receptionist / Sales Assistant
Best Cheer Stone
03.2013 - 11.2015
Manager Assistant
Interscope Imaging
09.2010 - 10.2011
Compounding Assistant
Center For New Medicine
01.2008 - 09.2009
High School Diploma -
Rancho Verde High School
Some College (No Degree) - Medical Billing
American Career College
NHA diploma - Phlebotomy Technician
Lincoln Education Center
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