Abigail Fabia

1) Front Desk Reception

• Greet visitors and guests with a warm welcome, guiding them through the check-in process.
• Address day-to-day troubleshooting questions.
• Engage actively with team members to foster collaboration.
• Log critical information and progress updates to maintain clear communication with colleagues.
• Perform routine and ad hoc administrative and operations tasks.
• Handle conflicts or unexpected issues with diplomacy.
• Manage incoming and outgoing mail, including packages.
• Collaborates with IT/AV for comprehensive technical support of equipment.

2) Maintenance of campus

• Tidying and cleaning of kitchen areas.
• Maintaining shared spaces and machines by restocking amenities, such as kitchen supplies and coffee.
• Proactively enhanced the visual appeal of campus facilities.
• Addressed and resolved identified aesthetic issues promptly.
• Liaise effectively with security teams on-site.
• Supporting event and meeting arrangements, and ensuring smooth transitions.

• Managed the filing, renewal, and search processes for trademark and patent applications on behalf of clients
• Tracked the status of various trademark applications submitted to the Trademark Office
• Handled the payment of fees for trademark and patent filings at the Registrar General’s Department on behalf of clients
• Provided clients with comprehensive information regarding intellectual property regulations and procedures in Ghana
• Prepared and emailed invoices to international clients, as most of Aelex’s clientele consisted of overseas companies and individuals
• Oversaw the dispatch of original trademark certificates to clients in different countries, and ensured electronic copies were sent via email
• Leveraged my facility management background to supervise janitorial staff and maintain a clean and organized office environment

• Ensured timely resolution of issues in various bank branches during emergency situations
• Coordinated with vendors to address the bank’s needs, arranging repairs and maintenance as required
• Handled the submission of vendor invoices to the Finance department for processing and payment
• Monitored the functionality of the water pump daily, ensuring consistent water supply throughout the building
• Regularly inspected the backup generators to ensure they were operational in case of power outages

• Assisted with tracing land registration files for clients
• Coordinated the booking of land registration files for various land officers
• Facilitated the transfer of land files to the head office in Accra
• Organized and managed curtailing processes for land titles