Abigail Figueroa
Poinciana,FL
Summary
Driven and detail-oriented professional with a proven track record at Amazon, enhancing warehouse operations and customer satisfaction. Skilled in shipping, receiving, and problem-solving, I streamlined inventory management, significantly improving efficiency. Leveraging strong organizational and interpersonal skills, I fostered team growth and optimized warehouse safety, demonstrating a commitment to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
ICQA Warehouse Associate
Amazon
10.2019 - 06.2020
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
Sales Associate
Old Navy, Gap
02.2016 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Associate
Walmart
08.2016 - 04.2018
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
GED -
ICPR Junior College
San Juan, PR 05.2024 - 12.2024
Skills
Shipping and receiving
Order Picking
Warehouse Operations
Stock audits
Load and unload trucks
Problem-Solving
Self-Motivated and Disciplined
Attention to Detail
Warehouse Safety
Cleaning and Organizing
Picking and Packing
Sorting and Labeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
GED -
ICPR Junior College
05.2024 - 12.2024
ICQA Warehouse Associate
Amazon
10.2019 - 06.2020
Associate
Walmart
08.2016 - 04.2018
Sales Associate
Old Navy, Gap
02.2016 - 10.2019