Abigail Flores Cruz
Capitol Heights,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Child/Adol Psychiatric Specialist
Children’s National Hospital
11.2020 - Current
- Assist patients (children and adolescents) with ADL’s.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Registered Behavior Technician
The SPARKS Group, LLC
03.2019 - 11.2020
- Provide ABA services to children with autism and other developmental disorders in a clinic setting, community and home.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Receptionist/Sales
Gold Crust Baking Company, Inc.
05.2018 - 08.2018
- Answer phone calls in a friendly, professional, timely matter
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Associate
Lowe’s
09.2016 - 05.2017
- Assisted in staffing the customer service desk and answering customer questions either over the phone or in person.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
Receptionist
Zenith Medical Care, LLC
05.2016 - 08.2016
- Answer phone calls in a professional, timely manner
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Sales Associate
DSW Inc.
08.2014 - 08.2015
- Customer engagement and promoting the DSW Rewards program.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Arts in Psychology -
Salisbury University
Salisbury, MDHigh School Diploma -
Bladensburg High School
Bladensburg, MDSkills
- Critical Thinking
- Interpersonal Skills
- Microsoft Office: Word, Excel, PowerPoint
- Crisis Intervention
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Child/Adol Psychiatric Specialist
Children’s National Hospital
11.2020 - Current
Registered Behavior Technician
The SPARKS Group, LLC
03.2019 - 11.2020
Receptionist/Sales
Gold Crust Baking Company, Inc.
05.2018 - 08.2018
Customer Service Associate
Lowe’s
09.2016 - 05.2017
Receptionist
Zenith Medical Care, LLC
05.2016 - 08.2016
Customer Sales Associate
DSW Inc.
08.2014 - 08.2015
Bachelor of Arts in Psychology -
Salisbury University
High School Diploma -
Bladensburg High School