Abigail Frimpong-Amponsah
Aurora,IL
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Strong background in supporting client treatment plans. Compassionate and driven with an unfailing work ethic and passion for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Assessor
Maximus
IL-Remote
09.2025 - Current
- Evaluated client needs and determined appropriate services for program eligibility.
- Conducted comprehensive assessments to ensure compliance with regulatory standards.
- Collaborated with interdisciplinary teams to enhance service delivery models.
- Conducted comprehensive assessments to determine eligibility for various programs.
- Developed and implemented assessment protocols to enhance evaluation consistency.
- Developed training materials to improve staff understanding of assessment protocols.
- Complete comprehensive medical and behavioral health assessments in accordance with contract requirements.
- Conduct telephonic and video assessments to determine eligibility and appropriate level of care.
- Analyze clinical data, psychosocial history, and medical documentation to support accurate determinations.
- Apply knowledge of behavioral health diagnoses and prescribed medications when evaluating client needs.
- Ensure compliance with HIPAA regulations, confidentiality policies, and Person-First standards.
- Maintain accurate and timely documentation, meeting quality and regulatory standards.
Substance Abuse Counselor I
Gateway Foundation Rehab Centers
Carbondale, IL
07.2024 - 05.2025
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Monitored client progress to make necessary adjustments for client success.
- Developed individualized treatment plans based on comprehensive client assessments.
- Facilitated support groups, enhancing peer interaction and recovery strategies.
Master of Social Work Intern
SIU Student Health Services
Carbondale, IL
08.2023 - 08.2024
- Enhanced client experiences by providing individualized counseling and support services.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
- Conducted thorough assessments to identify client needs, strengths, and areas for improvement.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Managed caseloads efficiently, ensuring timely documentation and follow-up appointments.
- Delivered evidence-based interventions tailored to the unique needs of each client.
- Educated clients on community resources available for ongoing support and assistance.
- Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources.
- Advocated for clients in various settings such as schools, courts, or medical facilities to ensure access to necessary services.
- Participated in ongoing professional development opportunities to stay current on best practices in social work field.
- Maintained strict confidentiality in accordance with ethical guidelines and legal requirements of the profession.
Case Manager
Caritas Family Solutions
Carterville, IL
03.2022 - 07.2024
- Enhanced family stability by conducting comprehensive assessments and developing individualized service plans.
- Strengthened child-parent relationships through facilitating supervised visitations and providing support during reunification processes.
- Improved children''s well-being by coordinating appropriate medical, educational, and therapeutic services.
- Increased placement success rates by matching children with suitable foster families based on their needs and preferences.
- Collaborated with multidisciplinary teams to ensure the best possible outcomes for children in foster care.
- Expedited permanency planning processes by diligently working towards reunification or adoption when appropriate.
- Reduced case re-entry rates by providing ongoing support, resources, and crisis intervention to foster families as needed.
- Developed strong rapport with clients, maintaining regular communication and offering guidance throughout their time in the foster care system.
- Promoted cultural competence within the agency through diversity training programs and inclusive practices in case management.
- Ensured timely completion of documentation, including case notes, court reports, and treatment plans to maintain compliance with state regulations.
- Safeguarded children''s rights by advocating for their best interests in court hearings and collaborating closely with legal representatives.
- Streamlined internal processes for efficient case management by implementing new strategies for organization and prioritization of caseloads.
Recovery Specialist
Centerstone
Carterville, IL
05.2018 - 03.2022
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Improved overall client satisfaction by maintaining high level of professionalism and adhering to confidentiality guidelines at all times.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Monitored progress of clients under care to ensure successful outcomes and timely resolution of issues.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
- Fostered supportive environment for both colleagues and clients alike, promoting open communication channels between team members during high-stress situations.
Medical Assistant Intern
Shawnee Healthcare
Marion, IL
08.2017 - 05.2018
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to medical team.
- Contributed to well-organized clinical environment through effective inventory management and equipment sterilization.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Facilitated smooth communication between patients and healthcare providers by serving as compassionate intermediary during consultations.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Education
Master of Science - Social Work
Southern Illinois University Carbondale
Carbondale, IL05-2025
Bachelor of Science - Psychology
Southern Illinois University Carbondale
Carbondale, IL05-2021
Associate of Science - Medical Assistant
John A Logan College
Carterville, IL05-2018
Skills
- Individual Counseling
- Motivational Interview
- Psychosocial Assessments
- Behavioral assessment
- Resource Navigation
- Suicide Prevention
- Relapse prevention
- Case management
- Clinical documentation
- Crisis intervention
- Database management
- Records maintenance
Certification
- Trauma-Informed care Certification
- Certified Medical Assistant
- CPR/AED Certification
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Timeline
Behavioral Health Assessor
Maximus
09.2025 - Current
Substance Abuse Counselor I
Gateway Foundation Rehab Centers
07.2024 - 05.2025
Master of Social Work Intern
SIU Student Health Services
08.2023 - 08.2024
Case Manager
Caritas Family Solutions
03.2022 - 07.2024
Recovery Specialist
Centerstone
05.2018 - 03.2022
Medical Assistant Intern
Shawnee Healthcare
08.2017 - 05.2018
Bachelor of Science - Psychology
Southern Illinois University Carbondale
Associate of Science - Medical Assistant
John A Logan College
Master of Science - Social Work
Southern Illinois University Carbondale