Abigail Garcia
Christiansburg,VA
Summary
Results-oriented logistic manager with over 10 years of experience in domestic, export, and import logistic management across truck, rail, and vessel modes. Proven ability to streamline operations, manage key client accounts, and drive business growth while ensuring superior customer satisfaction. Passionate about delivering operational excellence and fostering a positive client experience.
Overview
11
11
years of professional experience
Work History
Senior Logistic Specialist & Team Lead
Chain Logic
11.2021 - 01.2024
- Implemented customer-specific SOPs to streamline logistics processes
- Developed and maintained detailed customer profiles, ensuring seamless delivery from origin to destination
- Created and managed work orders from acquisition to final invoicing.
- Managed all phases of goods transit, collaborating with shipping lines, dray providers, and consignees to prevent delays and minimize fees
- Spearheaded new client onboarding, tailored delivery procedures, and preferences
- Negotiated transportation rates and managed relationships with dray carriers, securing competitive rates
- Tracked shipments and provided daily updates to key stakeholders, ensuring transparency
- Negotiated prices vendor prices, per our customer needs
- Created work orders for vendors and coordinated 3PL deliveries.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led a team of logistics specialists, training new hires on procedures and software systems
- Achieved an average of 60% reduction in detention/demurrage costs by proactively managing delivery timelines, and when necessary disputed demurrage and detention fees directly with the steamship line.
- Data entry.
- Fostered strong relationships with clients, consistently exceeding expectations through responsive communication
Export Documentation Manager & Chief FSC Audit Coordinator
The Truman Group
09.2016 - 03.2020
- Developed and enforced export department policies and procedures
- Coordinated quarterly billing reports and collaborated closely with accounting and operations teams
- Created and managed work orders from acquisition to final invoicing.
- Confirmed proper and mandatory documentation and certificates were provided to our freight forwarder per foreign port regulations In a timely manner.
- Modeled innovative solutions to respond to organizational needs.
- Managed end-to-end export documentation, ensuring compliance with USDA, VGM, and SOLAS regulations
- Confirmed and approved over the road and export BOL’s
- Coordinated domestic truck schedules for warehouse pick ups and delivery to port.
- Led annual FSC audits, ensuring all FSC shipments met regulatory standards from seed to raw material
- Trained and mentored new department hires, fostering a culture of continuous improvement
- Reduced processing time for export documentation by 30% through process improvements
General Manager
Blue Bird Recycling
01.2013 - 01.2015
- Managed front-office operations, including customer onboarding, hiring, and training
- Directed logistics, dispatching trucks for pickups and deliveries while managing inventory via SAP
- Created driver work orders
- Created essential documentation such as BOLs, goods tallies, and weight confirmations
- Managed vendor and client relations, ensuring timely payment processing and regulatory compliance
- Facilitated quarterly IFTA reports and other DMV required documentation.
- Processed payroll via Quickbooks.
- Supported OSHA inspections and safety training events
- Tracked truck driver's logged driving hours.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Attended -
New River Community College
01.2010
High School -
Pulaski County High School
01.2007
Skills
- Leadership
- Logistic management
- Proficient in SAP, Microsoft 365, EDI, and CRM software systems
- Fluent Bilingual (Spanish / English)
- Inventory management
- Customer relationship management
- Multitasking
- Organizational skills
- Communication skills
- Adaptability
- Conflict resolution
- Client satisfaction
- Team leadership
- Training
- Self-driven
- Proactive
- Collaborative
Timeline
Senior Logistic Specialist & Team Lead
Chain Logic
11.2021 - 01.2024
Export Documentation Manager & Chief FSC Audit Coordinator
The Truman Group
09.2016 - 03.2020
General Manager
Blue Bird Recycling
01.2013 - 01.2015
High School -
Pulaski County High School
Attended -
New River Community College
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