Abigail Garcia
New Braunfels,TX
Summary
Dynamic Inside Sales Account Manager with a proven track record at Banner Solutions, excelling in customer retention and upselling. Leveraging Salesforce proficiency and exceptional interpersonal skills, I drive revenue growth by aligning strategies with client needs, ensuring satisfaction, and fostering strong relationships. Goal-oriented and adept at identifying opportunities for enhanced service delivery.
Overview
16
16
years of professional experience
Work History
Inside Sales Account Manager - Remote
Banner Solutions
01.2025 - Current
- Drove revenue growth through strategic management of customer portfolio, emphasizing retention and upselling.
- Established and maintained strong relationships with customers through consistent communication and follow-ups. As well as providing timely responses to inquiries, addressing concerns, and resolving issues quickly.
- Conducted market research and reported on competitors.
- Ensured accurate records of all customer interactions within Salesforce.
- Identified upselling opportunities for additional products and services to existing customers.
- Aligned strategies to address customer pain points, introducing value-added services to boost sales.
Business Development Manager - Remote
Banner Solutions
05.2024 - 01.2025
- Oversaw account base of 200+ customers to enhance growth and retention for Banner Solutions.
- Attended tradeshows and conferences to network with potential and existing clients.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Monitored competitor activities, pricing, and offerings to maintain competitive advantage.
- Utilized Salesforce to implement daily call plans, monitor sales activities, and maintain customer records.
- Engaged customers through effective communication via email and phone to understand needs.
- Collaborated with internal teams and suppliers to ensure efficient order fulfillment processes.
Technical Sales Consultant I - Remote
Banner Solutions
04.2022 - 05.2024
- Handle 40+ customer interactions daily, providing detailed, personalized, and friendly service to ensure customer retention and satisfaction.
- Effective and efficient interdepartmental collaboration.
- Manage customer requests through Salesforce in a timely manner.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Built and maintained strong customer relationships.
Office Manager
Guthrie’s Locksmith
McAllen, Texas
01.2009 - 04.2022
- Managed daily operations, including opening/closing, scheduling, cash handling, and delegating tasks as needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated daily customer service operations, such as sales, orders, and payments.
- Kept a record of customer interactions and transactions, as well as details of inquiries, complaints, comments, and actions taken.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored inventory levels and placed orders when needed.
Education
High School Diploma -
McAllen High School
McAllen, Texas05.2006
Skills
- Customer service and satisfaction
- Interpersonal skills
- Effective communication
- Time management and prioritization
- Salesforce proficiency
- Microsoft
- Product knowledge
- Account management
- Goal-oriented mindset
Accomplishments
- Top Sales Performer - Highest Margin Percentage Growth 2024
Hobbies
- Photography
- Fishing
- Texas State Parks Enthusiast
- Texas Country Music
- Cooking
References
References available upon request.
Timeline
Inside Sales Account Manager - Remote
Banner Solutions
01.2025 - Current
Business Development Manager - Remote
Banner Solutions
05.2024 - 01.2025
Technical Sales Consultant I - Remote
Banner Solutions
04.2022 - 05.2024
Office Manager
Guthrie’s Locksmith
01.2009 - 04.2022
High School Diploma -
McAllen High School