Abigail Garcia
Imperial
Summary
Seeking a field marketing role within my current real estate brokerage. I am passionate about empowering agents to win more listings and attract qualified buyers. I am committed to building agent confidence through clear, effective training on essential programs and software, ensuring they are fully equipped to thrive in a competitive market. I’m eager to leverage my creativity, strategic mindset, and hands‑on experience to deliver marketing initiatives that truly resonate with our agents and support their success.
Overview
13
13
years of professional experience
Work History
Regional Support Specialist
Coldwell Banker Realty-Gundaker
Chesterfield, MO
06.2024 - Current
- Provided technical support for agents, addressing software issues and enhancing user experience.
- Facilitated cross-functional collaboration between departments to resolve complex client or agent issues effectively.
- Implemented feedback mechanisms from agents to refine support services and enhance overall satisfaction.
- Built strong relationships with key departments throughout the organization to foster collaboration in achieving common goals.
- Optimized workflow efficiency within the regional support team by identifying areas for improvement in existing processes and procedures.
- Assisted agents with software installations, upgrades, and migrations while minimizing disruption to their daily operations.
- Managed high-stress situations effectively, maintaining composure under pressure while working towards swift resolutions for agent concerns.
- Delivered exceptional customer service by addressing and resolving technical issues promptly and professionally.
- Planned and coordinated logistics and materials for sale meetings and staff events.
Contracts Administrator
Coldwell Banker HMF
Rogers, AR
02.2022 - 06.2024
- Reviewing and auditing documents by agents daily and ensuring compliance accuracy.
- Maintaining and updating agents with their transactions or procedures.
- Facilitating timely transmission of contracts and other documents to title companies as requested by agents or escrow forms.
- Collaborate with agents and title companies to ensure necessary information is available and complete for transactions.
- Enter data accurately into internal systems, ensuring that any changes are promptly updated.
- Utilizing the software e-relocation for tracking and reporting referrals.
- Coordinating with affiliated businesses to help records or reports daily.
- Regularly checking the multiple listing service to update relevant reports and database.
- Monitor and response to emails and voicemails within a 24-hour window. And provide timely support and information as required.
- Point person for technical support for our software Sky slope.
- Staying up to date with Arkansas rules and regulations from NABOR to be able to adhere to industry standards.
- Staying informed on other contracts used by different builders or entities.
Administrative Assistant and Referral Coordinator
Neohealth
Tahlequah, OK
01.2019 - 02.2022
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Developed productive working relationships with numerous insurance company representatives.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Documented services and collected required data for evaluation.
- Gathered community resources and coordinated referrals to obtain services.
- Improved customer satisfaction by finding creative solutions to problems.
- Administration duties in the Administration offices
Medical Receptionist
Neohealth
Tahlequah, OK
11.2013 - 01.2019
- Scheduled and confirmed patient appointments for procedures and consultation services.
- Answered phone calls to aid, information and medical personnel access to maximize office efficiency.
- Entered patient information including insurance, demographic and health history into the system to keep all records up to date.
- Always observe strict HIPAA guidelines according to company policy.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Greeted callers with enthusiasm, answering all phone calls by third ring.
- Took messages from patients and promptly relayed them to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality customer service to sustain patient and workflows.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Straightened up the waiting room so that it remained neat and organized.
Cashier
Braum's
Tahlequah, OK
08.2014 - 11.2015
- Processed returned items in accordance with store policy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Operated cash register collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new employees in cashiering procedures, helping in resolving store issues.
Education
Some College (No Degree) - Basics
Northeastern State University
Tahlequah, OKCertified Nurse Aid - undefined
Indian Capital Technology Center
Tahlequah, OK11-2015
High School Diploma - undefined
Tahlequah High School
Tahlequah, OK11-2012
Skills
- Bilingual communication in English and Spanish
- Leadership and communication skills
- Expertise in Word and Excel
- Medical terminology proficiency
- Precertification and referral processing
- Skilled in using brokerage accounting software
- E-relocation software management
- SkySlope transaction oversight
- Real Estate Terminology and contract auditing experience
- Strong organizational skills
- Adaptability to handle changing priorities
- Problem solving skills
- Ability to collaborate in team environments
- Experience in managing real estate transactions
- Reliability
- Telephone and email etiquette
- Self motivation
- Scheduling coordination
- Inventory replenishment
- Calendar management
- Event coordination
Timeline
Regional Support Specialist
Coldwell Banker Realty-Gundaker
06.2024 - Current
Contracts Administrator
Coldwell Banker HMF
02.2022 - 06.2024
Administrative Assistant and Referral Coordinator
Neohealth
01.2019 - 02.2022
Cashier
Braum's
08.2014 - 11.2015
Medical Receptionist
Neohealth
11.2013 - 01.2019
High School Diploma - undefined
Tahlequah High School
Certified Nurse Aid - undefined
Indian Capital Technology Center
Some College (No Degree) - Basics
Northeastern State University